Front Desk Associate

Job Overview
Join our dynamic hospitality team as a Front Desk Associate, where you will be the welcoming face and first point of contact for our guests. This energetic role offers an exciting opportunity to deliver exceptional guest experiences by managing front desk operations, providing outstanding customer service, and ensuring smooth check-in and check-out processes. Your enthusiasm and professionalism will set the tone for our guests’ stay, creating memorable moments from the very first interaction. Whether managing reservations, handling guest inquiries, or coordinating with other departments, your proactive approach will drive guest satisfaction and uphold our reputation for excellence.

Duties

• Greet guests warmly upon arrival, ensuring a positive first impression through friendly and professional interactions.
• Manage multi-line phone systems efficiently, answering inquiries with clarity and courtesy while directing calls appropriately.
• Handle guest check-ins and check-outs accurately, processing reservations and payments with attention to detail.
• Provide comprehensive guest services by assisting with luggage, offering local information, and resolving concerns promptly.
• Maintain a clean, organized front desk area that reflects our commitment to hospitality management standards.
• Support night audit procedures by reconciling accounts, preparing reports, and ensuring financial accuracy during overnight shifts.
• Collaborate with housekeeping, maintenance, and management teams to address guest needs swiftly and effectively.

Qualifications

• Proven experience in hotel management or hospitality management roles, with a strong background in guest relations.
• Bilingual or multilingual skills are highly desirable to serve diverse clientele effectively.
• Prior hotel experience is preferred, especially familiarity with front desk operations and guest services.
• Excellent customer service skills combined with professional phone etiquette and the ability to handle multi-line phone systems confidently.
• Knowledge of hotel management software and reservation systems is advantageous.
• Strong organizational skills with the ability to multitask in a fast-paced environment while maintaining attention to detail.
• A positive attitude paired with excellent communication skills to foster guest satisfaction and team collaboration. Embark on a rewarding career where your enthusiasm for hospitality makes a difference! We are committed to fostering an inclusive environment that values your skills in guest services, hotel management, and multilingual communication—helping us create unforgettable experiences for every guest who walks through our doors.

Job Type: Part-time

Pay: From $11.00 per hour

Expected hours: 16 – 32 per week

Work Location: In person

Salary : $11