What are the responsibilities and job description for the Front Desk position at Icon Lodging?
Responsibilities
- Responsibilities include: To perform in a pleasant, professional, and efficient manner Front Desk responsibilities achieving timeliness, accuracy of information, and guest satisfaction as required by the brand.
- Please note The working schedule is solely based upon the needs of the hotel business, meaning that the hours worked are directly affected by the hotel's occupancy
- Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism
- Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management
- Demonstrates positive Team spirit, providing assistance to other Team members as necessary to achieve required standards of productivity and guest care
- Makes decisions in the best interest of the property and in compliance with all applicable policies and procedures
- Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift
- Observes safe cash handling procedures required by brand and company policy and is responsible for the cash drawer, cash, and credit card information transactions for their shift
- Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements, brand, and company standards
- Knows rates, locations, furnishings, amenities, and special features of all guest rooms and property public areas
- Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages
- Takes and records reservations accurately and confirms as requested; knows status of reservations on a daily and future basis
- Maintains a clean and organized lobby and front desk area
- Helps maintain breakfast area with fresh coffee, tea, and breakfast items
- Helps keep the area stocked, clean, and organized
Benefits
- We are hiring immediately, and you can have instant access to earned wages right away through our financial wellness platform
- Enjoy discounted hotel stays worldwide!
- Employee discount
Job Type: Full-time
Pay: $11.00 per hour
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $11