What are the responsibilities and job description for the Supervisor I, Order fulfillment position at Canadian Solar Inc.?
At CS Power Systems, we're on a mission to transform lives by delivering clean, solar-powered electricity to millions worldwide—and we're just getting started. As a cutting-edge division of Canadian Solar, a global leader founded in 2001, we stand at the forefront of manufacturing high-performance solar panels, inverters, and advanced energy storage solutions. In this fast-growing, high-impact industry, our deep commitment to sustainability drives everything we do, creating innovative technologies that power a brighter, greener future.
Across Canadian Solar's powerful ecosystem—including CS Power Systems, CSPowerTech, e-STORAGE, Recurrent Energy, MSS, and CSI Solar—we're deeply invested in our people's success. If you're passionate about renewable energy and want to "Make the Difference" by building a lasting positive impact on the planet and communities everywhere, join us at CS Power Systems—where your talent can help shape the clean energy revolution.
Job Summary: The Order Fulfilment Supervisor is responsible for overseeing end-to-end order execution processes, including order processing, inventory allocation, picking/packing, shipping, and delivery coordination. This role ensures timely, accurate, and cost-effective order fulfilment while maintaining high customer satisfaction and operational efficiency.
Responsibilities include:
Across Canadian Solar's powerful ecosystem—including CS Power Systems, CSPowerTech, e-STORAGE, Recurrent Energy, MSS, and CSI Solar—we're deeply invested in our people's success. If you're passionate about renewable energy and want to "Make the Difference" by building a lasting positive impact on the planet and communities everywhere, join us at CS Power Systems—where your talent can help shape the clean energy revolution.
Job Summary: The Order Fulfilment Supervisor is responsible for overseeing end-to-end order execution processes, including order processing, inventory allocation, picking/packing, shipping, and delivery coordination. This role ensures timely, accurate, and cost-effective order fulfilment while maintaining high customer satisfaction and operational efficiency.
Responsibilities include:
- Order Management & Execution
- Coordinate with Planning (PC), Material Control (MC), Warehouse (WHS), and Logistics teams to ensure smooth order flow.
- Monitor order status and proactively resolve delays or exceptions
- Ensure compliance with FIFO principles and inventory allocation rules
- Warehouse & Inventory Coordination
- Oversee picking, packing, labeling, and shipping accuracy
- Ensure inventory accuracy through cycle counts and reconciliation
- Monitor stock levels and support inventory optimization strategies
- Ensure proper handling of special materials (e.g., hazardous or regulated goods if applicable)
- Logistics & Transportation Coordination
- Coordinate outbound shipments with carriers, 3PLs, and internal logistics teams
- Track shipments and ensure on-time delivery performance (OTD)
- Manage transportation exceptions and escalate issues when necessary
- Optimize shipping methods to balance cost and service level
- Process Improvement & Compliance
- Identify process gaps and drive continuous improvement initiatives
- Ensure SOP compliance across fulfilment operations
- Support implementation of WMS, SAP, or other systems enhancements
- Maintain compliance with safety, quality, and regulatory requirements
- Team Management
- Supervise and train fulfilment team members
- Assign daily tasks and monitor performance
- Develop team capabilities and ensure cross-functional collaboration
- Foster a culture of accountability, efficiency, and continuous improvement
- Reporting & KPI Management
- Track and report key KPIs such as:
- On-Time Delivery
- Order Accuracy
- Inventory Accuracy
- Order Cycle Time
- Prepare daily/weekly/monthly operational reports
- Provide data-driven insights to management
- Bachelor’s degree in supply chain management, Logistics, Business Administration, or related field preferred, master’s degree preferred
- 2-4 years of experience in order fulfilment, warehouse operations, or logistics
- Prior supervisory or team leader experience preferred
- Experience in manufacturing or automotive industry is a plus.
- Strong understanding of supply chain processes (order fulfilment, inventory, logistics)
- Experience with ERP/WMS systems
- Excellent problem-solving and analytical skills
- Strong communication and cross-functional coordination ability
- Ability to work in a fast-paced and dynamic environment
- Knowledge of compliance requirements (e.g., shipping regulations, hazardous materials handling) is a plus
- Ability to sit for extended periods while working at a computer
- Frequent use of hands and fingers for typing, filing, and operating office equipment
- Occasional standing, walking, bending, and reaching
- Ability to lift and carry light office materials (up to 10–15 lbs.), such as files or office supplies
- Visual acuity to read screens, documents, and reports
- Ability to attend meetings and interact with employees, clients, and vendors
- May require occasional overtime or weekend support
- Ability to work on-site and coordinate with cross-functional teams