HVAC Service Manager

Job Title: HVAC Service Manager
Reports To: Operations Manager / Owner
Location: Kern County, Ca
Job Type: Full-Time| Monday–Friday with rotating availability as needed
Salary Range: $75,000-110,000 annually (Depending on Experience)

Position Summary: The HVAC Service Manager is responsible for leading the residential HVAC service team to drive performance, growth, and operational excellence. This position requires a dynamic leader who thrives on achieving goals through hands-on management, coaching, and proactive planning. The Service Manager will oversee team performance, daily operations, revenue generation, employee development, and fleet condition.

Key Responsibilities:

• Team Leadership & Development
• • Manage a team of 8–12 HVAC service technicians, ensuring productivity, quality, and morale
  • Conduct daily huddles with the HVAC service team to review goals, performance, and daily schedule
  • Lead weekly team training sessions on technical, sales, and service topics
  • Hold bi-weekly 1-on-1 training/coaching sessions with each technician
  • Promote a culture of learning, safety, and accountability
• Performance & Revenue Management
• • Monitor and track daily revenue, adjusting tactics to meet targets
  • Maintain and track KPI performance daily, identifying gaps and areas for improvement
  • Set and communicate monthly projections including team goals and stretch goals
  • Monitor dispatch board to optimize technician routes and increase profitability
  • Support technicians with real-time coaching and job support when needed
• Sales & Forecasting
• • Set daily, weekly, and monthly sales projections in collaboration with management
  • Partner with the CSR/Dispatch teams to ensure alignment with sales objectives
  • Analyze service tickets for missed opportunities and upsells
• Fleet & Vehicle Oversight
• • Conduct routine vehicle inspections to ensure cleanliness, organization, and mechanical safety
  • Address and report any vehicle maintenance issues to fleet manager or appropriate personnel
  • Enforce proper use and care of company vehicles
• Recruitment & Staffing
• • Assist with recruiting efforts for new HVAC service technicians
  • Participate in interviews, evaluations, and onboarding process
• Administrative & Communication Duties
• • Report key metrics to upper management on a weekly and monthly basis
  • Ensure documentation and procedures are consistently followed
  • Maintain communication between field techs, dispatch, and customer service

Key Performance Indicators (KPIs):

• Daily revenue and service ticket averages
• Technician conversion and upsell rates
• Callback rates and quality scores
• On-time job completion and efficiency
• Monthly team goal attainment
• Vehicle condition and compliance

Qualifications:

• Minimum 5 years of HVAC experience, including leadership/supervisory roles
• Strong knowledge of HVAC systems, service operations, and troubleshooting
• Proven experience in coaching, training, and team development
• Excellent communication, organization, and multitasking skills
• Working knowledge of dispatch and service management software (e.g., Service Titan)

Driver’s License & Driving Requirements:

• A valid and current California driver’s license is required for this position.
• Employees must maintain a clean driving record that meets the standards outlined in the company’s Fleet Usage Policy.
• Driving records are reviewed upon hire and no less than every six months thereafter.
• Any employee with a suspended or revoked license must immediately notify management and will be restricted from operating a company vehicle.
• Continued eligibility to drive a company vehicle is subject to ongoing compliance with vehicle safety and insurance standards.
• Please note: Some promotional opportunities within the company may require operation of a company vehicle. A driving record that does not meet company standards may limit your ability to be considered for promotion.

Position Summary: The HVAC Service Manager is responsible for leading the residential HVAC service team to drive performance, growth, and operational excellence. This position requires a dynamic leader who thrives on achieving goals through hands-on management, coaching, and proactive planning. The Service Manager will oversee team performance, daily operations, revenue generation, employee development, and fleet condition.

Job Title: HVAC Service Manager
Reports To: Operations Manager / Owner
Location: Kern County, Ca
Job Type: Full-Time| Monday–Friday with rotating availability as needed
Salary Range: $75,000-110,000 annually (Depending on Experience)

Position Summary: The HVAC Service Manager is responsible for leading the residential HVAC service team to drive performance, growth, and operational excellence. This position requires a dynamic leader who thrives on achieving goals through hands-on management, coaching, and proactive planning. The Service Manager will oversee team performance, daily operations, revenue generation, employee development, and fleet condition.

Key Responsibilities:

• Team Leadership & Development
• • Manage a team of 8–12 HVAC service technicians, ensuring productivity, quality, and morale
  • Conduct daily huddles with the HVAC service team to review goals, performance, and daily schedule
  • Lead weekly team training sessions on technical, sales, and service topics
  • Hold bi-weekly 1-on-1 training/coaching sessions with each technician
  • Promote a culture of learning, safety, and accountability
• Performance & Revenue Management
• • Monitor and track daily revenue, adjusting tactics to meet targets
  • Maintain and track KPI performance daily, identifying gaps and areas for improvement
  • Set and communicate monthly projections including team goals and stretch goals
  • Monitor dispatch board to optimize technician routes and increase profitability
  • Support technicians with real-time coaching and job support when needed
• Sales & Forecasting
• • Set daily, weekly, and monthly sales projections in collaboration with management
  • Partner with the CSR/Dispatch teams to ensure alignment with sales objectives
  • Analyze service tickets for missed opportunities and upsells
• Fleet & Vehicle Oversight
• • Conduct routine vehicle inspections to ensure cleanliness, organization, and mechanical safety
  • Address and report any vehicle maintenance issues to fleet manager or appropriate personnel
  • Enforce proper use and care of company vehicles
• Recruitment & Staffing
• • Assist with recruiting efforts for new HVAC service technicians
  • Participate in interviews, evaluations, and onboarding process
• Administrative & Communication Duties
• • Report key metrics to upper management on a weekly and monthly basis
  • Ensure documentation and procedures are consistently followed
  • Maintain communication between field techs, dispatch, and customer service

Key Performance Indicators (KPIs):

• Daily revenue and service ticket averages
• Technician conversion and upsell rates
• Callback rates and quality scores
• On-time job completion and efficiency
• Monthly team goal attainment
• Vehicle condition and compliance

Qualifications:

• Minimum 5 years of HVAC experience, including leadership/supervisory roles
• Strong knowledge of HVAC systems, service operations, and troubleshooting
• Proven experience in coaching, training, and team development
• Excellent communication, organization, and multitasking skills
• Working knowledge of dispatch and service management software (e.g., Service Titan)

Driver’s License & Driving Requirements:

• A valid and current California driver’s license is required for this position.
• Employees must maintain a clean driving record that meets the standards outlined in the company’s Fleet Usage Policy.
• Driving records are reviewed upon hire and no less than every six months thereafter.
• Any employee with a suspended or revoked license must immediately notify management and will be restricted from operating a company vehicle.
• Continued eligibility to drive a company vehicle is subject to ongoing compliance with vehicle safety and insurance standards.
• Please note: Some promotional opportunities within the company may require operation of a company vehicle. A driving record that does not meet company standards may limit your ability to be considered for promotion.

Salary : $75,000 - $110,000