What are the responsibilities and job description for the Callaway Recreation Boathouse Attendant position at Callaway Gardens?
The Boathouse Attendant is responsible for giving member and resort guest prompt and courteous service. Provide clean Jon Boats, canoes and kayaks to guests. Keep all work areas clean. Other duties as assigned. High school degree preferred. Experience in hotel or related field helpful. Must have a valid driver's license from appropriate state. Prefer someone who is service oriented.
Long hours sometimes required. Physical work-Exerting up to 100 pounds of force occasionally, and /or 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand for long hours at a time.
Be able to evaluate and select among alternative courses of action quickly and accurately Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests. Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits. Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the particular need. Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests. Be able to work with and understand financial information and data and perform basic math functions. Be able to convey information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
Interact with all guests and all team members, at all times, in a friendly, service-oriented manner. Maintain regular attendance in compliance with Callaway standards, as required by scheduling that will vary according to the needs of Callaway Gardens' business levels. Maintain high standards of personal appearance and grooming to include wearing a nametag when working. Comply at all times with Callaway standards and regulations to encourage safe and efficient operations. Maintain a friendly and warm demeanor at all times with both team members and guests. Perform other duties as assigned by supervisor or management. Attend all meetings/training as required by supervisor or manager.
