What are the responsibilities and job description for the Trolley Driver position at Callaway Gardens?
Responsibilities and Duties
Transportation Operations
- Safely operate trolley vehicles on designated routes throughout Callaway Gardens.
- Adhere to all traffic laws, company policies, and transportation safety procedures.
- Conduct pre-trip and post-trip vehicle inspections and report maintenance concerns.
- Maintain established schedules while ensuring guest safety remains the top priority.
- Operate vehicles safely during high-volume attendance periods, special events, and varying weather conditions.
- Guest Service
- Greet guests in a friendly, professional manner.
- Provide information regarding attractions, events, dining locations, lodging areas, and park amenities.
- Assist guests with directions and general wayfinding throughout the Gardens.
- Create a positive and memorable transportation experience for all guests.
- Passenger Safety
- Ensure guests safely board and exit the trolley at designated stops.
- Monitor passenger behavior to maintain a safe riding environment.
- Assist guests with mobility needs, strollers, and accessibility accommodations when appropriate.
- Communicate safety instructions and operational updates to passengers.
- Operational Support
- Work closely with Loaders, Greeters, Guest Services, Safety, and Operations teams.
- Assist with transportation planning during festivals, races, holiday events, and other special programs.
- Support crowd management efforts during peak attendance periods.
- Communicate route delays, guest concerns, and operational issues to supervisors.
- Vehicle Care & Maintenance
- Perform daily vehicle inspections and complete required documentation.
- Maintain cleanliness and presentation standards for trolley vehicles.
- Report mechanical issues, safety hazards, or damage immediately.
- Assist with fueling, charging, and basic upkeep as assigned.
Qualifications
Education & Experience:
- Must be at least 21 years of age
- Valid driver’s license with acceptable driving record required
- Previous transportation, traffic control, security, hospitality, or event operations experience preferred
- Ability to safely operate golf carts, shuttles, trolleys, or utility vehicles preferred
- Strong communication and customer service skills
- Ability to work independently and as part of a team
- Ability to remain calm and professional in high-traffic or high-stress situations
Physical Requirements:
- Long hours are sometimes required.
- Exerting up to 50 pounds of force occasionally, and /or 25pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand for long hours at a time.
- Ability to sit for extended periods of time.
Skills & Qualifications:
- Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
- Be able to evaluate and select among alternative courses of action quickly and accurately
- Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
- Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.
- Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.
- Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
- Be able to work with and understand financial information and data and perform basic math functions.
*This position is a seasonal position, and shifts will be given from September through the first week of January.