Account Specialist

Account Specialist
Full Time Salary
Administration
Rochester, NY, US

Salary Range:
$60,000.00 To $65,000.00 Annually

Job Purpose:
Outstanding opportunity for a motivated individual to become part of a dynamic team focused on manufacturing products for the Aerospace, Defense, Energy, Medical, and Industrial marketplaces. The successful candidate will be responsible for providing service to customers in all aspects including, but not limited to, quoting, contract review, order management, and status updates. The role also facilitates communication between the Outside Sales team, intercompany departments, and customer contacts.

Duties and Responsibilities:

· Serves as the daily contact for assigned customers and responds to inquiries in a timely manner

· Advocates for the customer’s needs and goals within the organization

· Follows Work Instructions and Standard Operating Procedures

· Leads all aspects of the contract review process and partners with the cross-functional team to provide customer resolutions

· Uses company tools and resources to ensure organizational consistency and efficiency

· Processes requests for quotations from customers and provides feedback

· Processes purchase orders from customers and provides order status updates for the duration of the contract

· Communicates and cooperates with other departments and across business units

· Utilizes ERP system to perform daily tasks (Syteline preferred)

· Effectively utilizes Microsoft Office and Outlook to perform daily tasks

· Reviews technical drawing packages and quality requirements at a high level

· Grows the business by prospecting new and current customers with industry opportunities and services

· Creates and manages work instructions for customer-specific portals and interfaces

· Performs other duties as assigned

Qualifications:

· Education: BA in Business, Marketing, related technical field, or equivalent experience

· Minimum 3 years of experience in manufacturing Sales or Customer Service

· Experience operating within AS9100 (preferred) or ISO-certified facility

· Experience working in a Lean manufacturing and continuous improvement environment

· Proficiency in ERP for order entry and order management, Syteline experience preferred

· Expertise with MS Excel, Word, OneNote, PowerPoint, and Outlook

· Strong problem-solving skills

· Ability to work independently and prioritize tasks

· Excellent written and verbal communication skills

Working Conditions and Physical Requirements:

· Level of travel required: Minimal

· PPE required throughout production facility

· Sedentary office environment

· Required to do repetitive work with fingers and hands

· Periodic lifting of materials not to exceed 25 pounds

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Experience:

• Lean manufacturing: 3 years (Required)
• Manufacturing: 3 years (Required)
• Customer service: 3 years (Required)

Work Location: In person

Salary : $60,000 - $65,000