Account Support Specialist

Emerald Print Management, a “Rochester Top 100” Company, is hiring an on-site, full-time Account Support Specialist for its Pittsford, NY office. We are a distributor of print, promotional products, and branded apparel. This is an exciting role in a small team environment, where each day is different. This position requires the ability to multi-task, as well as organize and manage various ongoing projects.

Link to Indeed job posting - https://www.indeed.com/viewjob?jk=e02ebd7026537f58&from=shareddesktop_copy

Duties:

·        Work directly with and support sales reps to assist in managing projects

·        Communicate directly with customers & vendors by email and phone                 

·        Source products and provide pricing to customers

·        Process orders, monitor progress, and follow through with delivery

·        Create & manage online company stores (training provided)

·        Answer phones

·        Stay current with industry and retail trends

·        Curate and present product ideas to customers in presentations or by email

Key Competencies:

·        Communication skills – written & verbal

·        Ability to multi-task

·        Attention to detail and accuracy

·        Works well with numbers

·        Creative problem-solving skills, such as “outside of the box” thinking when it comes to sourcing items or meeting a deadline

·        Ability to work in a fast-paced environment

·        Triage and prioritize tasks independently

·        Easily establish rapport

Education/Skills:

·        2-year college minimum or 3-5 years of customer service experience

·        At least 1 year of experience in a print-related field is preferred. (Print production, copy shop, screen printing, promo products, etc.)

·        Promotional products or branded apparel experience preferred

·        Proficiency in Microsoft Office and QuickBooks is preferred

·        Experience in office settings and sending professional emails

·        Basic understanding of branding and/or marketing

Job Type: Full-time, on-site

Benefits:

·        Pay starting at $25/hr. based on experience

·        Paid time off

·        Paid holidays

·        Participation in a company SEP after 1 year

·        Medical/Dental available

Schedule:

·        Monday to Friday, 8:00 - 4:30