What are the responsibilities and job description for the Front Office Manager position at Cadila Global solution?
The Front Office Manager plays a critical leadership role in delivering outstanding guest experiences at our luxury, all-inclusive beachfront resort. This role is responsible for the smooth and efficient operation of all front office functions, including front desk, concierge, guest services, bell services, and reservations. The Front Office Manager ensures exceptional service standards are maintained while driving guest satisfaction, employee engagement, and profitability.
You will lead a team of hospitality professionals, foster a culture of personalized service, and act as the primary point of contact for VIPs, special guests, and escalated issues. Close collaboration with Housekeeping, Food & Beverage, Security, and Sales & Marketing is essential to ensure a seamless guest journey throughout their stay.
Key Responsibilities: Guest Services & Experience
- Ensure all guests receive a warm, professional welcome and departure experience.
- Monitor service quality and guest feedback (e.g., reviews, surveys), resolving complaints or issues promptly and professionally.
- Personally welcome VIPs, handle special requests, and oversee room assignments for key guests.
- Maintain presence in the lobby during peak times to engage with guests and support the front desk.
Team Leadership & Training
- Recruit, train, supervise, and mentor front office staff, ensuring alignment with resort standards.
- Conduct regular team meetings, training sessions, and performance evaluations.
- Foster a service-driven and positive team culture aligned with brand values.
Operational Excellence
- Oversee daily operations including check-in/out procedures, cash handling, reservations, and shift planning.
- Ensure proper staffing coverage based on occupancy forecasts and resort activities.
- Manage night audit processes, ensuring financial accuracy and reporting compliance.
- Monitor and control department budgets, expenses, and payroll costs.
Revenue & Reservations Management
- Work closely with the Reservations and Revenue Management teams to optimize occupancy and ADR (Average Daily Rate).
- Ensure accurate room inventory management across PMS and third-party platforms.
- Maximize upselling and cross-selling opportunities at the front desk.
Systems & Compliance
- Ensure all guest data, billing, and transactions are handled accurately and securely.
- Maintain full compliance with health, safety, and fire regulations.
- Uphold property management system (PMS) integrity and ensure front office procedures are followed consistently.
Qualifications & Requirements:
- Education: Bachelor’s degree in Hospitality Management or related field preferred.
- Experience: Minimum 3–5 years in a Front Office leadership role in a luxury or all-inclusive resort environment.
- Systems: Proficiency in PMS software (e.g., Opera, Protel, or similar), Microsoft Office, and reservation systems.
- Languages: Fluent in English; additional languages (Spanish, French, etc.) are a plus.
- Skills:
- Exceptional guest service and conflict resolution skills
- Strong leadership and team development abilities
- Excellent communication, organizational, and time management skills
- Solid financial acumen and budget management experience
Job Type: Full-time
Pay: $48,000.00 - $52,000.00 per year
Benefits:
- Relocation assistance
Work Location: In person
Salary : $48,000 - $52,000
