RMA Technician

RMA Technician - Springboro, Ohio
Temporary Assignment
Day Shift - Pay Rate: $20.00-$25.00/hour

Responsibilities of the RMA Technician:

• Perform disassembly, repair, and reassembly of High-Voltage (HV) battery packs and modules in accordance with approved work instructions and safety protocols
• Diagnose errors or technical issues and determine appropriate solutions
• Perform root cause analysis on failed components using appropriate equipment, perform part replacements, and verify compliance through inspections and testing
• Review and produce scrap reports, ensure accuracy, and provide feedback to support continuous improvement initiatives
• Create RMA analysis reports and document findings, repairs, and part usage into company service and inventory platforms such as Salesforce, PLEX, or Enterprise Resource Planning (ERP) platforms
• Support quality investigations, 8D creation, and continuous improvement initiatives for returned materials
• Conduct and perform quality checks and document test and inspection data to ensure compliance with applicable specifications and standards
• Maintain tools and equipment, perform proper calibration, and keep the work area clean and organized in accordance with safety and ergonomic guidelines
• Manage returned-pack inventory, including restocking by forklift operation, disposal, or repair actions
• Troubleshoot, test, repair, and service equipment
• Participate in the development of troubleshooting workflows and documentation
• Data entry into multiple platforms
• Adhere to federal and state regulations
• Perform other duties as requested, directed, or assigned
• Predictable and reliable attendance

Position Qualifications of the RMA Technician:

• High School Diploma or equivalent required
• Associate degree in Mechanical or Electrical Engineering, or a related field; or equivalent relevant experience
• Minimum of (2) two years' of relevant manufacturing or mechanical experience
• Proficient in forklift operation
• Ability to effectively use Microsoft productivity tools for documentation and reporting
• Experience in battery manufacturing, automotive electrification, industrial electronics rework, or a related field
• Proven troubleshooting skills for electrical and mechanical systems in a manufacturing environment
• Experience with disassembly, repair, and reassembly of high-voltage battery packs or similar systems
• Experience working under quality systems such as ISO 9001, with an understanding of quality standards and the ability to perform inspections to ensure compliance

A successful candidate will be subject to a background check and must receive satisfactory results of the same, as a condition of joining the team.

By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work.

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