High End Business Director

High End Business Director Caribbean & Latin America

B V L G A R I is seeking a High End Business Director to join its Caribbean & Latin America regional office, in Coral Gables, Florida.

As a member of the leadership team, the High End Business Director will be responsible for the growth of High Jewelry & High-End Watches turnover across the Caribbean & Latin America Region in all channels. This includes defining the HJ/HEW strategy, managing, developing, and growing the HE client portfolio, contributing to the HJ/HEW turnover, and developing the HJ/HEW sales team and talent pool.

The Director will be leading the strategy and its execution for new and existing client's engagement and bespoke experiences. This person will be enhancing client relations, grow the High-End Club community and support event implementation. This position will work closely with Retail, Merchandising, CRM, Training and Marketing team as well as store teams. S/He will be a Brand Ambassador and deliver service at the highest level of excellence.

Becoming a BOLD Bvlgari team member means being part of an authentic, passionate work environment, while working for a CONTEMPORARY brand of worldwide renown. Among our most imperative challenges is to recruit BRILLIANT, PASSIONATE, and INNOVATIVE people to join our team.

Key Responsibilities:

Define and implement the HJ/HEW strategy

• Responsible for overall HJ/HEW sales & sales development.
• Responsible for end-to-end strategy and execution of High End business.
• Define the calendar for the region and how to drive sales from each activity (event & store channel).
• Analysis of the business and collections & Identification of key points to build plans for future business development.
• Work closely with central HE team both on clienteling action plan and strategy definition for the area of responsibility.
• Brief local merchandising team on collection product selection for both stores and events based on selling plan and client’s needs.
• Elaborate competitive intelligence briefing.

HE Clients Portfolio Management & Development

• Instill a structured, client-centric mindset within the team focusing on building long term relationships with HE clients.
• Drive and generate turnover through clienteling and business development strategy.
• Leverage client portfolio analysis to set local clienteling objectives and priorities.
• Ensure the accuracy and quality of the HE client database, and effectively allocate the clienteling budget to support strategic initiatives.
• Regularly review top HE client data to inform event planning and individualized client journey plans.
• Devise a plan of actions by client profiles (existing & new clients) and priority client clusters.
• Detect and bring new clients to the brand and grow the clients portfolio of all the stores, driving partnership within the regions. Define networking strategies.
• Develop relationship with UHNW client network, meeting personally each client and working with sales team to exceed client’s expectation.

Grow the talents of High-End Club and coach potential HJ/HEW sales teams in collaboration with Store Managers

• Develop and drive the number of client advisors in HE club.
• Identify and develop through coaching HE potential with Store managers, creating and implementing a plan for development (Rising Gems Program).
• Follow and coach HJ/HEW sales team in order to improve HE client recruitment and performance in collaboration with Marketing team and Sales Training.
• Building, animating and developing local High-End communities and organizing regular meetings in collaboration with Sales Training, Marketing and other relevant departments to develop the confidence and competences of the team on technical skills, client relationship building, lifestyle training (arts, auctions, exhibitions, collections, etc)

Events

• Define the right client targeting and lead the client selection process to local, regional & international events.
• Coordinate organization, budget, expenses and client experiences journey.
• Provide input to merchandising on assortment and products focus based on clients attending preferences.
• Accompany and train the HJ/HEW teams during event preparation.
• Work with sales team on building reliable selling plans.
• Act as a key stakeholder in the design of regional high-end events, in partnership with local leadership and the High-End Central Team, to meet sales targets and align future. initiatives with client expectations.

KPI’s

Quantifiable HJ/HEW follow up and reporting to Country Managing Director for:

• Total HJ/HEW sales.
• Clients portfolio management.
• Client Advisors eligibility to the HE Club.

Key Requirements:

• Minimum of 15 years of client relations/client development background, ideally within the retail / luxury environment.
• Strong collaboration skills, including the ability to effectively influence and work cross-functionally with diverse business channels across different regions.
• Track record of success in client relationship management or similar field.
• Strong negotiation, communication, and relationship-building skills.
• Demonstrated experience coaching and mentoring store & corporate teams.
• Strong Excel and Power Point skills are mandatory.
• Professional, approachable, knowledgeable, and gracious in all interactions.
• A focus on quality and an evident passion for our product and service is critical.
• Communication in Spanish or Portuguese is a must.
• The role requires the flexibility to international travel as needed to meet with clients and participate in industry events, which may include weekends or holidays.