Senior Casino Host

JOB PURPOSE: Responsible for generating casino revenue while building loyalty among valued VIP customers and by developing relationships effectively utilizing marketing and upscale sales techniques.

ESSENTIAL FUNCTIONS:  

•      Provides the highest level of customer service to recognize and maintain players at the casino

•      Educates and encourages participation by Casino guests to use player club cards

•      Maintains close ties with guests through personal contact and works directly with other Casino Hosts and the Call Center

•      Ability to qualify guests for room and meal offers based upon play

•      Proactively seeks new members on casino floor and externally in community

•      Uses sound judgment and makes good decisions in accordance with established guidelines

•      Handles difficult guests and situations in a calm, professional, and prudent manner

•      Fully complies with all applicable rules, regulations, laws, and policies

•      Conducts themselves with the highest levels of integrity and honesty

•      Coordinates with Casino Hosts and leads other Representatives to maintain departmental goals

•      Adheres to strict confidentiality in all matters

•      Performs other job duties as assigned

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

•       Must be at least 21 years of age or older
•       Must have 5 years plus with extensive knowledge of casino and gaming commission policies, procedures, and guidelines
•       Knowledge of the casino in general
•       Superior customer service skills
•       Ability to make and apply decisions properly and effectively
•       Demonstrated leadership skills to lead and guide team members
•       Demonstrated excellent communication, team-building, and customer relations skills
•       Ability to handle a variety of customer requests and personalities; Must be people oriented and have a outgoing personality
•       Ability to solve problems requiring judgment, ingenuity, and creativity in order to maintain a high quality of business activity within the casino.
•       Ability to speak, read, write, and understand English; Bilingual (Spanish) a plus
•       Ability to use computer software

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

•          High school diploma with additional applicable training/education
•          proven track record of personally providing excellent customer service
•          Excellent interpersonal, communication, and problem-solving skills.
•          Demonstrated experience working in teams
•          Must present a well-groomed, professional appearance at all times
•          Must have the manual dexterity to operate a computer and other necessary office equipment
•          Proficient in Microsoft Office 

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: 

•          Casino setting; shift work
•          Required to work day, swing, evening, overtime, weekends, and holidays.
•          Some travel required
•          Walking-80%; Sedentary-20%; May walk around for up to 4 hours at a time
•          Must be able to continuously maneuver around casino quickly
•          Must be able to bend, crouch, kneel, twist, and work at a desk
•          Responds to visual and auditory cues
•          Exposure to cigarette smoke and noise
•          Some exposure to VDT’s and CRT’s from computer use

DISCLAIMER STATEMENT:  This job description lists the major duties and responsibilities required of the employee.  An employee to perform tasks other than those listed to meet business needs.