Players Club Representative

NAME OF ENTERPRISE: Pueblo of Pojoaque Corporate
JOB LOCATION: Buffalo Thunder and Cities of Gold Casino’s
REPORTS TO: Player Development Manager
DEPARTMENT: Marketing
FLSA STATUS: This is a full- or part-time, hourly, non-exempt position
TYPICAL WORK SCHEDULE (DAYS/HRS PER WEEK): TBD
JOB PURPOSE: Develops guest loyalty, relationships and direct marketing programs. This is an entry 
level position.
ESSENTIAL FUNCTIONS: 
• Serve as initial contact and key data entry clerk for Players Club database information
• Identify and gather information on valuable guests through observation, analysis, personal 
contact and service
• Develop guest loyalty, relationships and direct marketing programs
• Provide services to response to guest requirements
• Conduct informal surveys and queries
REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):
• Must be at least 21 years of age or older
• Basic knowledge of departmental policies and procedures
• Good knowledge of casino layout and Gold Dust Club rules and regulations
• Ability to handle a variety of customer requests and personalities; Must be people oriented.
• Good verbal and written communication skills
• Skill in using computer and program (SMART System Club Menu)
• Basic math skills
REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:
• High School Diploma or GED
• Some experience in providing customer service
• Basic computer experience preferred
• Good communication skills required
Job Code 75-5
LAST REVISED DATE: July 7, 2023
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: 
• Office/casino setting; Shift work; Required to work weekends, holidays, and overtime 
• Standing/Walking-100% for up to 4 hours at a time
• Exposure to cigarette smoke and noise
• Some light lifting and carrying required
DISCLAIMER STATEMENT: This job description lists the major duties and responsibilities required of the 
employee. An employee to perform tasks other than those listed to meet business needs.