Security Officer

JOB LOCATION:  Buffalo Thunder Casino and Cities of Gold Casino

REPORTS TO: Security Shift Supervisor                  

DEPARTMENT: Security

FLSA STATUS:  This is a full-time/part-time, hourly, non-exempt position

TYPICAL WORK SCHEDULE (DAYS/HRS PER WEEK): TBD

JOB PURPOSE: Provide a safe and secure environment for guests and team members as well as safeguarding assets of the Casinos and Hilton Hotel by patrolling and securing designated areas within Pueblo of Pojoaque properties.

ESSENTIAL FUNCTIONS:

• Provides escort for transfer of monies and chips
• Acts as an Ambassador for the organization
• Provides excellent Guest Services by resolving issues, walking guests/team members to their desired destinations, providing needed information in a kind and courteous manner and providing assistance with finding cars and other lost items and/or other needed guest services
• Provides security presence for nightly audits
• Patrols Buffalo Thunder and Cities of Gold Casinos, Hilton Hotel, Homewood Suites, Towa Golf Course, and parking lots to identify safety hazards and breaks in security
• Operates Security communication equipment and maintains daily shift and radio logs
• Maintains accountability and distribution of keys
• Prepares incident/accident reports as required
• Receives, secures and processes lost and found property
• Responds to calls for assistance, hazardous material incidents, and natural disasters
• Follows and enforces set procedures for bomb threats, fires, evacuations and armed robberies
• Liaison between Security and other Law Enforcement Agencies
• Oversees Special Events as needed
• Other duties as assigned

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

• Must be at least 21 years old
• Ability to learn and apply departmental and gaming commission rules, regulations, policies and procedures; federal and state statutes, and tribal ordinances as related to security work
• Ability to learn the casino layout and the geography of Pojoaque; and resources available for disaster and other emergencies
• Ability to communicate effectively, both orally and in writing, and prepare incident reports.
• Ability to analyze situations and take quick, effective, and reasonable courses of action with regard to surrounding hazards and circumstances
• Ability to effectively operate vehicles, and specialized security equipment
• Ability to handle a variety of customer requests and personalities
• Excellent interpersonal communication skills
• Excellent customer service skills

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High School diploma or GED
• Demonstrated stable work history
• Must have a valid driver’s license with no DWI’s in the last five years, and no more than two major offenses
• Prior experience in casino industry, security, law enforcement, and/or military preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: 

•          Primarily Casino setting;  On 24-hour emergency call;  Shift work; Required to work weekends, holidays, and overtime
•          Walking, 60%;  Patrolling, 20% Sitting, 20%
•          Must be in good physical condition
•          Work is performed indoors and outdoors, sometimes during inclement weather conditions
•          May be subject to verbal and physical abuse, cuts, bruises, scrapes, burns, broken bones, insect and/or animal bites, germs, bacteria, viruses, environmental allergens, gases and fumes, cigarette smoke, and noise
•          May require physical exertion under vigorous and unusual conditions 
•          May be exposed to pain, suffering, and mental anguish under emergency conditions

DISCLAIMER STATEMENT:  This job description lists the major duties and responsibilities required of the employee.  An employee may be assigned to perform tasks other than those listed to meet business needs.