Table Games Floor Supervisor

JOB PURPOSE:  To deal table games according to policies and procedures, to supervise and coordinate the activities of other dealers, and to provide quality customer service.

ESSENTIAL FUNCTIONS:

•          Deals games such as blackjack, Caribbean stud, let-it-ride, roulette, and craps according to the rules of the game.  May be designated according to specialty.
•          Supervises games and observes action. 
•          Supervises dealers. 
•          Prepares work schedules and assigns work stations. 
•          Ensures that employees render prompt and courteous service to players. 
•          Supervises dealer auditions, trains new employees, and conducts performance appraisals. 
•          Makes recommendations for disciplinary action. 
•          Maintains surveillance over assigned area to ensure that the code of honesty is observed and to protect the house and guest against any violations of the game.
•          Verifies fills, credit slips, opening a closing slips, and markers pertaining to games being supervised. 
•          Directs and supervises the game of craps. 
•          Drops all money in drop box, issues chips, inspects dice upon request. 
•          Observes dealers during payoffs for possible mistakes.  Assures that all bills are genuine.
•          Resolves customer service complaints and settles matters requiring explanations and interpretation of house rules.
•          Other duties as assigned

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

•      Must be at least 21 years of age or older

•      Ability to supervise others.

•      Good verbal and written communication skills.

•      Ability to handle a variety of customer requests and personalities.

•      Good knowledge of the rules of the games, and ability to spot cheating violations.

•      Ability to compute payable odds to pay winning bets.

•      Basic math skills.

•      Ability to make change.

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

•      High School Diploma or GED.

•      Minimum of (1) year experience in table games being supervised.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: 

•          Standing-70% /Walking-10% /Sitting-20%; Casino setting. 
•          Exposure to cigarette smoke and noise.
•          Shift work required. 
•          Required to work weekends and holidays.

DISCLAIMER STATEMENT:  This job description lists the major duties and responsibilities required of the employee.  An employee to perform tasks other than those listed to meet business needs.