Iguana Cafe Host/Hostess

JOB LOCATION:  Hilton Santa Fe Buffalo Thunder Resort  

REPORTS TO:  Restaurant Manager or Shift Supervisor

DEPARTMENT: Food & Beverage

FLSA STATUS:  This is a full-time or part-time, hourly, non-exempt position

TYPICAL WORK SCHEDULE (DAYS/HRS PER WEEK): TBD

JOB PURPOSE:   To greet guests and provide quality guest service

ESSENTIAL FUNCTIONS:  

• Acknowledges and greets guests
• Assigns guest to table suitable for the size of the group and escorts them to their seats
• Informs server that they have guests
• Cleans work area
• May serve and bus table as needed
• May be required to work in other areas of Food & Beverage as needed

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

·         Must be at least 18 years of age or older

• Good verbal communication and customer relations skills
• Ability to handle a variety of customer requests and personalities
• Must be people oriented and courteous
• High standards of grooming and hygiene
• Skill in handling customer requests and complaints
• Knowledge of restaurant/dining room policies and procedures and daily menus/specials

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

•          High School Diploma or GED
•          Previous FOH restaurant experience strongly preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: 

•          Casino Restaurant setting
•          Shift work; Required to work weekends, holidays and overtime
•          Standing/Walking, 100%; may stand or walk up to 4 hours at a time
•          Some light lifting may be required, such as moving tables/chairs and bussing cart
•          Exposure to cigarette smoke and noise
•          Must follow safety precautions and requirements

DISCLAIMER STATEMENT:  This job description lists the major duties and responsibilities required of the employee.  An employee to perform tasks other than those listed to meet business needs.