HWS Suite Attendant

JOB LOCATION: Homewood Suites by Hilton Santa Fe North

REPORTS TO: Housekeeping Supervisor

DEPARTMENT: Housekeeping

FLSA STATUS:  This is a full-time, hourly; non-exempt position.

TYPICAL WORK SCHEDULE (DAYS/HRS PER WEEK): TBD

JOB PURPOSE:   Responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.

ESSENTIAL FUNCTIONS:

• Clean rooms/suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming, and washing windows/tracks.  Cleans kitchens including stoves, microwaves, refrigerators and runs dishwasher if needed, putting dishes away in proper place. Reports rooms as clean and available. Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.
• Strip dirty linens/towels and remove used amenities from room/suite.
• Check maid cart for supplies, stock as needed.
• Greet guests immediately with friendly/sincere acknowledgement.
• Replenish linen and guest amenities.
• Respond to special requests by guests (such as providing extra amenities or service time requests).
• Provide customer service to guests, including information about hotel services, activities, and local attractions.
• Assist co-workers, as requested.
• Other duties as assigned.

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

•          Must be at least 18 years of age
•          Ability to work independently.
•          Physically able to move large objects such as carts, large bags of linen, ironing board.
•          Physically able to operate cleaning equipment such as vacuum cleaners, brooms, spray bottles.
•          Ability to read and recognize room/suite numbers.
•          Ability to communicate effectively with guests and team members verbally or in written form.
•          Ability to learn, follow, and enforce standards for cleanliness as they apply to all aspects of suite.
•          Ability to follow all safety procedures/standards and able to recognize and act in emergency situations. 

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High school graduate or equivalent required.
• 6 months to 1-year cleaning experience in housekeeping or janitorial services preferred.  
• Additional language ability preferred.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: 

• Sedentary: 10%; Walking: 90%
• Shift work required; must be able to work weekends and holidays; may need to work overtime.
•          Ability to grasp, lift, and carry or otherwise move materials weighing up to 50 lbs.
•          With assistance, lifts, carrying, pushing, and pulling up to 80 lbs.
•          Ability to move throughout building, bend, stoop, and reach to assist room attendants, house persons, laundry attendants in the completion of their duties and in their absence.
•          Required to work weekends, holidays, and overtime as needed.

DISCLAIMER STATEMENT:  This job description lists the primary duties and responsibilities required of the employee.  An employee to perform tasks other than those listed to meet business needs.