Executive Meeting Manager

JOB LOCATION: Hilton Santa Fe Buffalo Thunder Resort

REPORTS TO: Director of Sales 

DEPARTMENT: Hotel Sales

FLSA STATUS: This is a full-time, salary, exempt position

TYPICAL WORK SCHEDULE (DAYS/HRS PER WEEK): TBD

JOB PURPOSE: To brings their organizational and detailing skills to identify and implement profitable execution of all groups. Ensure that each group that the manager is responsible for meets or exceeds their revenue expectations based on their contracts. Active and positive contribution towards a high-performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication, and team participation.

ESSENTIAL FUNCTIONS:

• Receive and respond to all group sales and catering inquiries with up to 30 attendees and/or up to 30 guest rooms. Negotiate and capture all profitable rooms & catering business.
• Draft Poposals and contracts.
• Provide marketing collateral to clients and guests, which may include menus, meeting room layout & seating capacity diagrams, and similar.
• Prepare and send requested proposals and contracts to designated potential clients.
• Coordinate all details pertaining to room lists, including room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc.
• Educate Event Planners on hotel procedures, such as meal guarantees, set-up styles, payment terms, available hotel services, etc.
•  Coordinate all details to appear on each “Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details.
• On a regular basis, distribute final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division.
• Conduct site inspections. Entertain qualified potential clients in accordance with Resort policies.
• In a timely, accurate, and consistent manner, document and report all sales activities as required.
• Maintain an active list of top accounts to ensure continuous relationship-building activities. Top accounts should be contacted, visited, and entertained frequently.
•  Perform other services and duties as requested. May be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.
•          Other duties as assigned. 

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

•          Must be at least years 21 of age
•          Requires knowledge of the hotel's policies and procedures and the ability to determine the course of action based on these guidelines.
•          Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.
•          Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.
•          Ability to drive to outside sales calls.
•          Excellent comprehension and literacy required to develop a marketing plan, create menus and programs, etc.
•          Must possess the ability to negotiate, convince, sell and influence professionals and hotel guests.
•          Ability to manage extensive amounts of information.
•          Knowledge of sales procedures associated with the hotel industry.
•          Excellent written skills sufficient to produce sales and marketing communication.
•          Excellent spoken and presentation skills
•          Considerable ability to listen effectively.
•           Ability to work effectively both independently and as a team.
•          Flexible schedule: some weekends/holidays and travel are required
•          Ability to communicate effectively verbally and in writing
•          Excellent listening and problem-solving skills
•          Ability to exceed expectations of guests and team members
•          Negotiating Skills
•          Strong computer skills

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• Prefer 3 years of previous hotel experience.
• 2 years of college-level courses with an emphasis on business or communications required or a minimum of 3 years experience in guest contact areas of the hospitality industry.
•          Valid driver’s license required.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: 

•          Walking/Standing, 80%-Sedentary, 20%; Employee may walk or stand up to 4 hours at a time
•          Catering/Restaurant/Office setting.
•          Some lifting, carrying, pushing, and pulling up to 50 lbs.
•          Some exposure to heat and smoke from stoves and ovens.
•          Exposure to some cleaning chemicals
•          On 24-hour emergency call; may be required to work extended hours, weekends, and holidays.

DISCLAIMER STATEMENT:  This job description lists the primary duties and responsibilities required of the employee.  An employee to perform tasks other than those listed to meet business needs.