What are the responsibilities and job description for the Information Technology Support Technician position at Brooksource?
Position Details:
- Role: IT Customer Service Tech II (IT Support Technician)
- Location: Onsite - Washington, DC
- Work Schedule: Standard business hours (5 days onsite)
- Duration: 6 Mos Contract with very high potential FTE conversion.
- Start Date: ASAP
- Clearance: Public Trust Clearance or higher.
Key Responsibilities:
- Provide Tier 2 technical support for end users, troubleshooting hardware, software, and connectivity issues.
- Support Windows and macOS endpoints, enterprise applications, and peripherals.
- Perform workstation imaging, deployment, device configuration, and hardware refresh activities.
- Manage incidents and service requests through ServiceNow or similar ITSM platforms.
- Maintain ticket ownership, documentation, SLA compliance, and escalation processes.
- Provide desk-side and service desk support in a high-visibility government environment.
Required Experience:
- 4 years of IT support experience in a service desk or desk-side support environment.
- Strong knowledge of Windows/macOS troubleshooting and endpoint support.
- Experience with ticketing systems (ServiceNow preferred).
- Experience with workstation imaging, deployment, and enterprise software configuration.
- Familiarity with ITIL processes is a plus.
Preferred Experience:
- Federal government or civilian agency support experience.
- VIP user support experience.
- Microsoft Intune / Microsoft 365 endpoint management experience.
- CompTIA A , ITIL Foundation, or Microsoft endpoint certifications.
- This is a great opportunity to support new program and the team is moving quickly with interviews.
Would you be open to a quick conversation to discus