Receptionist/Administrative Assistant

Position Summary:

We are seeking a professional, highly organized, and camera-ready Receptionist / Administrative Assistant to be the first point of contact for visitors and a central support resource for multiple teams, including Sales/MIH, Finance, HR, and Quality/Ops. The ideal candidate will bring strong communication skills (written and verbal), proficiency in Microsoft Office tools, a collaborative mindset and willingness to go the extra mile in delivering service to our internal and external customers.

This position plays a key role in creating a positive and professional environment for both employees and visitors, and will require someone who is proactive, detail-oriented, eager to continuously learn and a brand ambassador of no sleepless nights.

Core Responsibilities:

Front Desk & Administrative Support

• Serve as the primary receptionist—greet and welcome guests; answer and direct incoming calls for both Addison and Branchburg locations using company Telcom system.
• Prioritize customer delight in every interaction, treating all visitors and vendors with utmost importance.
• Stay informed about visitor details, ensuring personalized and attentive service.
• Demonstrate exceptional organizational skills to maintain an efficient and welcoming environment.
• Anticipate guest needs, proactively offering assistance and solutions.
• Open/sort/distribute mail; including office mail/food/Instacart/alike deliveries
• Follow up on and order office supplies (Addison & Branchburg) and general front office upkeep to ensure a welcoming and tidy environment
• Maintain conference rooms
• Calendar management, meeting coordination and management of conference rooms as needed
• Order business cards for professional staff as needed
• Manage/Order kitchen and coffee supplies for Addison and Branchburg, stay abreast of inventory and shop best price

Sales/MIH Support

• Coordinate logistics for customer visits, including:
• Travel arrangements
• Conference room reservations
• Catering/meal ordering and setup
• Ensure meeting spaces are presentation-ready and aligned with brand standards
• Keep track of Swag Inventory

Executive Team Support:

• Coordinate monthly employee update slide deck with leadership, including proofing of slides and distribution of PDF format.

Human Resources Support

• Assist with scheduling interviews and meetings
• Support employee communications and events when needed (mailings, coordination of company events, etc.)
• Place orders for new hire personal protective equipment: Lab coats/uniforms, and safety shoes following company protocols, policies and practices

Finance Support

• Provide general administrative support (scope TBD with Finance team)

Quality / Operations Support

• Update and maintain the “Eyes on Safety” Excel tracking sheet and assist with related documentation

Essential Skills and Capabilities:

• Bachelor's degree is business, sales, science or related degree with the ability to demonstrate critical thinking skills
• Prior experience in a service oriented role, not limited to receptionist or administrative support role
• Tech-savvy, can easily navigate systems with little direction and keen to embrace new systems
• Proficient in Microsoft Office suites (Word, PowerPoint, Excel)
• Willingness to learn and grow
• Excellent organizational skills and attention to detail
• Comfortable with video meetings and maintaining a professional presence on camera
• A beacon of positivity and enthusiasm!
• Vibrant and engaging personality with a natural flair for hospitality and customer service.
• Ability to thrive in a fast-paced, dynamic environment.
• Creative thinker and problem-solver, always looking for ways to exceed expectations.
• Excellent communication skills, both verbal and written.
• Team player, willingness to show up and take on various roles to support the organization.

Additional Information:

• This is a full-time, non-hybrid role located in Addison, IL
• This position may require occasional flexibility to support events or after-hours activities

Cultural Fit:

• Strong voice for the BFI values and culture
• A “can-do” attitude with respect for co-workers, suppliers, and customers
• Ability to foster a positive and collaborative work environment across all levels and functions
• Strong focus on continuous improvement
• Strong work ethic, entrepreneurial attitude, and ownership mindset
• A collaborative partnership mentality combined with strategic and analytical rigor
• Humility, high integrity and impeccable ethics

Job Type: Full-time

Pay: $47,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Are you able to work on-site in Addison, Illinois Monday - Friday?
• Are you proficient in Microsoft Word, Excel, and PowerPoint?

Work Location: In person

Salary : $47,000 - $55,000