What are the responsibilities and job description for the Customer Service Representative/ADMIN position at Brooks Septic and Plumbing?
Overview
We are seeking a highly organized and proactive CSR / Office Administrator to join our team. The ideal candidate will possess a diverse skill set that includes Phone etiquette, customer service, and some dispatching or knowledge of the area. This role is crucial in ensuring the smooth operation of our office, managing schedules, and overseeing administrative tasks. The CSR / Office Administrator will be responsible for maintaining an efficient office environment while providing support to customers, staff and management.
Responsibilities
- Answer the phones and assist the customers needs.
- Manage daily office operations, including clerical duties and front desk responsibilities
- Utilize our dispatch system, GPS tracking system, and keep records updated in our systems.
- Ensure effective communication through multi-line phone systems and email correspondence
- TBD After-hours calls and dispatching on a rotation with other office staff.
Qualifications
- Proven experience in office administration or a similar role
- Strong organizational skills with the ability to manage multiple tasks effectively
- Excellent communication skills, both verbal and written
- Preferred Experience in dispatching (not required)
- Preffered Proficient in schedule management and calendar coordination (not required)
- Ability to maintain professionalism in phone etiquette while handling inquiries
We invite qualified candidates who are passionate about contributing to an efficient office environment to apply for this exciting opportunity.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $15 - $18