What are the responsibilities and job description for the Customer Claims Representative position at Service Pros Auto Glass?
Customer Claims Representative - Ocala
Join the Service Pros Auto Glass team inside our partnered dealerships! You’ll engage customers, spot glass-replacement opportunities, and coordinate quick, professional service — all while building strong relationships and developing a personal team. This role is perfect for a teachable person who loves being part of a supportive, winning team.
What You’ll Do:
- Engage customers in the service drive and identify windshield replacement needs.
- Educate and guide customers through their options and next steps.
- Build strong relationships with service advisors, managers, and technicians.
- Encourage dealership referrals and hit daily/weekly sales goals.
- Schedule and coordinate on-site glass services.
- Keep accurate records of leads, interactions, and completed jobs.
- Represent the company with a professional, positive attitude.
What Makes You a Great Fit:
- Experience in customer service or sales is a plus, but not required.
- Strong communication and people skills.
- A self-motivated, proactive approach — you enjoy taking the lead.
- Team-oriented mindset with a friendly, professional appearance.
- Valid driver’s license and reliable transportation.
What We Offer:
- A fun, energetic, team-first culture
- Ability to earn $1000 - $2500 per week
- You are paid on a weekly basis
- Promotion from within and clear growth paths
- Ongoing training and development
Team events, company outings, and a culture that celebrates wins
Salary : $1,000 - $2,500