What are the responsibilities and job description for the Call Center Representative position at SMART Customer Solutions?
If you like GREAT pay and working with enthusiastic team members in a FUN environment, you’ll enjoy your career with us!
We are looking for a Call Center Representative who will be the liaison between our company and its current customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior.
Acceptable attendance at current and previous work history is mandatory and will be verified. Maintaining attendance while in this position is critical in order to maintain your position with SMART.
Basic job responsibilities include:
- Managing large amounts of inbound calls promptly and effectively answering questions
- Following the call center and client “scripts” when handling different topics
- Identifying customers’ needs, clarifying information, researching each issue, and providing solutions
- Strong active listening skills
- Process payments and amounts correctly
- Ability to operate in a fast–paced, multi-tasking environment with deadlines
- Proactively provide solutions to both the internal team and externally to customers
You are a perfect fit for the job:
- People-oriented – enjoys interacting with people and working in a group atmosphere
- Achievement-oriented – enjoys the challenge and continues working even through failures
- Strong computer background using MS Word, Excel, and the Internet
- Proven sales and/or customer service success within an inbound call center environment
- Veterans of the Armed Forces are valued and are a great asset to our team!
We offer paid training and a competitive starting wage.
What we promise employees:
- A FUN environment that rewards hard work
- Weekly pay every Friday
- Career path development
- PTO accrual from day 1!
· Dental and Vision Insurance
· Life Insurance after 180 days
Think you have what it takes?! We would love to hear from you and get you started on the SMART path!
Call 844-811-8811 for more information or apply today!
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $16