Service Coordinator I

Job Description:

Service Coordinators get to build and maintain great business relationships with the builders, homeowners, and fellow co-workers. You monitor schedules and sets expectations for service requests, assists co-workers with researching complex issues, and ordering inventory to resolve incomplete orders. You have the opportunity to work with industry leading team members in various departments including scheduling, warehousing, and delivery to ensure customer satisfaction. You also collaborate with various stakeholders to schedule and communicate installation jobs, coordinate workflow procedures throughout the department, and mentor/train co-workers to improve department readiness.

A day in your life as a Service Coordinator might include:

• Customer Communication: Respond to customer inquiries, resolve issues, schedule appointments, provide updates on service status, and offer exceptional customer service.
• Manage Installation Schedules: Maintain installation and customer schedules for multiple project locations.
• Coordinate Resources: Work with various teams (design, delivery, installation teams, FSRs, etc.) to ensure timely and effective project execution.
• Problem Solving: Address unexpected challenges during installations, troubleshoot issues, and find efficient solutions.
• Post-Installation Follow-ups: Assist with completing and collecting necessary paperwork for payment and project completion.

Job Requirements:

• Full-time (40 hrs. minimum per week).
• Monday – Friday (typical work schedule: 8:30-4:30).
• Be available to work overtime and weekends as needed.
• Physical Workspace: General office environment – an indoor setting, individual workstations located in a shared team workspace, low noise level, with controlled temperature settings.
• Work Conditions: prolonged periods of time seated at a desk, repetitive typing on a keyboard, lifting and reaching office materials as need, and moving around the office to accomplish tasks.
• This position has no supervisory responsibilities.

Job Qualifications:

• Basic computer literacy skills (Microsoft Office)
• (1) Year of Customer service experience
• Able to work independently
• Able to communicate effectively with team members
• Detail oriented
• Strong written and verbal communication skills
• High school diploma