Service Coordinator I (FAY)

Service Coordinator I is responsible for supporting the day-to-day operations of the service department, including scheduling service appointments, coordinating field technicians, managing service-related documentation, and ensuring timely and professional customer communication. This entry level position is ideal for someone who is highly organized, detail-oriented, and enjoys working in a fast-paced, customer-focused environment.   

• Coordinate and Schedule: Schedule appointments with clients and service technicians. Act as the point of contact for service-related inquiries via phone and email.  

• Problem-Solving and Critical Thinking: Identify service gaps and issues, making informed decisions quickly, adapting to changing situations, find practical solutions, de-escalate frustrated clients, balance customer needs with company policy, resolve issues.      

• Organizational and Time Management: Prioritize tasks and managing multiple cases, meeting deadlines, following up consistently, attention to detail, record keeping and documentation management.   

• Responsiveness: Timely, proactive, and consistent. 

• Communication and Personality: Clear communication, active listening, effective listening, accurate communication, calm communication, polite, positive, impactful, confident, respectful.  

• Technology, Reading and Writing: Microsoft Office Suites, email management and etiquette, team collaboration platforms (Teams), file management and cloud storage (SharePoint, Google Drive, OneDrive), proper spelling, punctuation, salutation, proofread, professional email writing, tone control. 

Salary : $17 - $18