What are the responsibilities and job description for the Call Center Manager - B2C position at BRIX Recruiting Partners (Home Improvement)?
Company Overview:
- This is an interior remodeling company serving homeowners across Chicagoland
- Better Business Bureau accredited with an A rating
What is Being Offered:
- Flexible compensation, base bonus (total $125K)
- Benefits
- 401K with match & PTO
What The Position is About:
- Lead and motivate the call center team (8 agents)
- Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
- Recruit, hire, and train call center personnel
- Provide ongoing coaching, mentoring, and performance feedback to the team
- Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements
- Develop and implement call center strategies to optimize efficiency, productivity, and sales
The Right Candidate Will Have:
- Proven call center leadership experience within the home improvement industry
- Experience with CRM and robust dialer systems
- The ability to understand and implement changes, driving improvements