What are the responsibilities and job description for the Customer Service & Operations Coordinator position at Brilliant®?
Job Title: Customer Service & Operations Coordinator
Location: Skokie, IL (Hybrid)
Pay Range: $70k
Benefits: Health, dental, and vision insurance. 401(k)
Role Overview: Brilliant Staffing has been retained by a private equity-backed chemical company in the search for a Customer Service & Operations Coordinator. This individual will be responsible for supporting customer onboarding, developing sales outlooks, coordinating order entry, and assist with quotes and proposals. Qualified candidates are encouraged to apply immediately!
Key Responsibilities:
- Support customer onboarding, account setup, and documentation requests
- Coordinate with customers to develop weekly, monthly, and semi-annual sales outlooks
- Coordinate order entry, tracking, and customer communications
- Develop and maintain customer database including key contacts and business information
- Assist with quotes, proposals, and contract administration
- Ensure customer contract provisions are being met
- Partner with logistics, operations, and finance to resolve order or billing issues
- Prepare sales presentations, meeting materials, and pipeline updates
- Help track customer requests, action items, and follow-up needs
- Provide general administrative support to the executive team
Qualifications:
- Ability to thrive in a start-up environment with strong attention to detail
- Must be tech-savvy, ability to learn new processes and systems
- Experience in the chemical manufacturing space
Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.
Salary : $65,000 - $70,000