Chargeback Accounting Analyst

Employment Type: Contract

Duration: At least 6 months, with potential for extension

Our client is a well-established organization in the healthcare/pharmaceutical space seeking a Chargeback Accounting Analyst to support high-volume chargeback activity within the Finance team.

This role is ideal for someone with an accounting, finance operations, AR, deductions, audit, or financial analyst background who enjoys working with data, resolving exceptions, and collaborating cross-functionally. The position will focus heavily on reviewing system-flagged chargeback claims, identifying error messages, routing issues to the appropriate internal teams, and following up to ensure timely resolution.

This is a fast-paced role where volume can build quickly. The right candidate will be proactive, organized, detail-oriented, and comfortable managing multiple priorities with urgency.

Key Responsibilities

• Review, research, and adjudicate customer chargeback claims.
• Monitor system-flagged chargeback claims that require additional research or correction.
• Identify and interpret error messages related to pricing, contracts, membership, or other data issues.
• Partner with pricing, contract, membership, and finance teams to resolve chargeback exceptions.
• Prepare, update, and share chargeback error files with the appropriate internal departments.
• Refresh and review system activity after updates are made to ensure claims move through accurately.
• Track open items and follow up proactively to prevent chargeback claims from aging or accumulating.
• Work through high-volume data and exception reports with strong attention to detail.
• Support daily and weekly reporting related to chargeback status, errors, and resolution progress.
• Maintain organized documentation of chargeback issues, follow-ups, and resolutions.
• Escalate recurring issues or delays to the appropriate team members or leadership.
• Support process improvement efforts to improve accuracy, efficiency, and communication across teams.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or related field preferred.
• Experience in chargebacks, deductions, AR, AP, accounting operations, audit, finance operations, or financial analysis.
• Strong attention to detail and ability to work through high-volume data.
• Strong sense of urgency and proactive follow-up skills.
• Ability to interpret system errors and determine the appropriate next steps.
• Strong communication skills and ability to collaborate with cross-functional teams.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Self-motivated and able to work independently with general direction.
• Comfortable using Excel and working with reports, trackers, and data files.
• Professional judgment and ability to handle confidential information.

Preferred Background

• Direct chargeback experience highly preferred.
• Pharmaceutical, healthcare, medical device, insurance, or similar industry experience is a plus.
• AR deductions, customer claims, short-pay, disputes, or reconciliation experience is highly relevant.
• Audit or junior financial analyst background may be considered for candidates with strong analytical skills and urgency.
• SAP, Vistex, Model N, or large ERP experience is a plus.
• SharePoint experience is helpful.

Ideal Candidate Profile

The ideal candidate is highly organized, proactive, and comfortable working in a high-volume environment. This person does not wait for issues to pile up. They can identify errors, determine who needs to resolve them, communicate clearly, and follow up until the issue is cleared.

This role requires someone who can move quickly, stay calm under volume, and collaborate with multiple departments to keep chargeback claims moving through the system.