Customer Service/Operations Coordinator

Job Title: Customer Service/Operations Coordinator
Location: Skokie, IL (Hybrid – 4 Days Onsite / 1 Day Remote)
Pay Range: $65K-$70K (Based on Experience & Qualifications)
Benefits: Health, dental, and vision insurance. Additional benefits information available upon request.

Role Overview:
Brilliant Financial Staffing has been engaged in the search for a Customer Service/Operations Coordinator for our client located in Skokie, IL who is within the chemical manufacturing industry. The Customer Service/Operations Coordinator will be brought in on a direct hire basis. Our client is a growing start-up organization that is continuing to build out their operations, accounting, HR, and commercial teams due to ongoing growth and expansion efforts.

The Customer Service/Operations Coordinator will play a key role in supporting customer operations, order coordination, and cross-functional communication across sales, logistics, operations, and finance. This role offers the opportunity to join a growing organization at an exciting stage and work alongside an experienced leadership team in a collaborative environment.

This position will operate on a hybrid schedule, with employees expected onsite four days per week and remote one day per week. The ideal candidate will be comfortable in a fast-paced, evolving environment and available to interview and start as soon as possible.

Key Responsibilities:

• Support customer onboarding, account setup, and documentation requests
• Coordinate with customers to develop weekly, monthly, and semi-annual sales outlooks
• Manage order entry, tracking, and customer communications throughout the order lifecycle
• Maintain and update customer databases, key contacts, and account information
• Assist with quotes, proposals, and contract administration processes
• Ensure customer contract provisions and requirements are being met
• Partner cross-functionally with logistics, operations, and finance teams to resolve order, shipping, or billing issues
• Prepare sales presentations, meeting materials, and pipeline updates for leadership
• Track customer requests, action items, and follow-up needs to ensure timely resolution
• Provide administrative and operational support to executive leadership as needed
• Maintain strong communication internally and externally to support customer satisfaction and operational efficiency

Qualifications:

• Prior experience within the chemical manufacturing industry-REQUIRED
• Ability to thrive in a start-up and fast-paced environment with strong attention to detail
• Must be tech-savvy with strong systems knowledge and the ability to quickly learn new processes and software
• Strong communication and organizational skills required
• Experience supporting customer service, operations, logistics, or commercial teams preferred

If you or anyone you know is qualified and interested, please apply immediately.

Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.