Inside Sales Manager

Inside Sales Manager

Shelton, Connecticut

Fulltime/Onsite

About the Rol

e:The Inside Sales Manager is a trusted consultant and educator, responsible for supporting and expanding client relationships across installed base. This role combines responsive, day-to-day service with proactive outreach – helping clients get the most from their systems while identifying opportunities to increase value through service contracts, consumables, and accessories. Success requires a consultative mindset: understanding how clients use systems and recognizing when additional products or services could enhance performance, satisfaction, and long-term results. As both a customer advocate and strategic partner, the Inside Sales Manager embodies the philosophy of thoughtful, responsive, and consultative car

e.
Responsibiliti

es:Customer Engagement & Serv

• iceDeliver exceptional service to 3,000 clients through proactive and responsive interactio
• ns.Act as a trusted educator and consultant by understanding customer needs, proactively providing strategic insights, and equipping clients with knowledge that maximizes the benefits of servic
• es.Ensure high-quality response times, prioritizing same-day or next-morning resolutions while maintaining the voice of in all communicatio

ns.Sales Growth & Developm

• entSupport the mission of driving post-sale revenue by identifying cross-sell and upsell opportunities (service contracts, consumables, accessorie
• s).Collaborate with Marketing and Product teams on targeted campaigns and strategies to increase recurring revenue and client retenti
• on.Use Salesforce to track activity, forecast revenue, and analyze performance trends that inform decision-maki

ng.Philoso

• phyModel the philosophy by promoting a proactive, consultative, and education-first approach to client engageme
• nt.Use customer feedback and service trends to improve internal processes and external messagin

g. Collaboration & Continuous Improvem

• entCollaborate with Product, Field Service, and Sales teams to ensure a unified, customer-first approach to engageme
• nt.Maintain tight communication between field and office operations to enhance responsiveness and build strong internal alignme
• nt.Stay current on industry trends, competitive offerings, and emerging customer needs through ongoing developme

nt.
Requireme

• nts:Education: Bachelor’s degree in Chemistry, Life Sciences, or a related scientific field required; Master’s in Business Administration (MBA) a p
• lus.Technical Knowledge: Familiarity with laboratory instrumentation and chemistry applications; experience with sample preparation or metals analysis is a plus. Comfort with laboratory environments and person
• nel.Client-Facing Experience: 2 years in a customer-facing role, such as technical support, customer success, field service, or consultative sa
• les.Sales Aptitude: Aptitude for identifying revenue opportunities and engaging in value-based selling. Experience managing a pipeline or achieving sales targets is a p
• lus.Communication & Problem-Solving Skills: Strong verbal and written communication skills with the ability to convey technical concepts in an accessible and engaging manner. Analytical mindset with a proactive approach to identifying and addressing customer ne
• eds.Collaboration & Adaptability: Comfort working across departments and balancing competing priorities in a fast-paced environm
• ent.Computer Skills: Proficient with Microsoft Suite; experience with Salesforce and Pardot prefer