Product Owner (Salesforce)

Company Overview

Bridgenext is a global digital consultancy that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering, automation, data engineering, and infrastructure modernization services, while elevating brands through digital experience, creative content, and customer data analytics services.

Don't just work, thrive. At Bridgenext, you have an opportunity to make a real difference - driving tangible business value for clients, while simultaneously propelling your own career growth. Our flexible and inclusive work culture provides you with the autonomy, resources, and opportunities to succeed. 

Position Description

The Bridgenext Product Owner plays a critical role in the success of Salesforce engagements, serving as the intersection of product strategy, technical solution design, and client partnership. This role is responsible for deeply understanding client business challenges and leading the definition of innovative, scalable solutions within the Salesforce ecosystem. As a Product Owner, you’ll guide cross-functional teams, spanning multiple time zones, through successful delivery while ensuring continuous alignment with client goals. You will serve as a strategic partner to stakeholders, fostering collaboration, driving key decisions, and owning the end-to-end product vision from discovery through enablement and handoff.

Responsibilities include but are not limited to:

• Own the end-to-end solution vision across multiple teams and client stakeholders
• Build trusted relationships with executive and technical client stakeholders
• Align business goals, technical architecture, and delivery strategy to drive successful outcomes
• Advise on platform capabilities and when to use declarative vs. custom solutions
• Make architecture decisions based on constraints like budget, scope, time, and available resources
• Collaborate with Technical Architects, UX Designers, and Developers to deliver a cohesive solution
• Define the technical critical path and lead teams through execution using different Agile frameworks
• Recommend solution paths that balance the competing priorities of budget, time, quality, and scope
• Provide solution design and architecture leveraging a variety of SaaS platforms and web technologies
• Apply a NorthStar framework to solution design discussions and discovery workshops
• Guide clients through the onboarding and training process, ensuring they can effectively utilize the implemented solutions
• Effectively communicate project progress and manage expectations with internal and external stakeholders, including sales, engineering, and customer team
• Identify opportunities outside of the scope of a project for future phase work

Workplace:  Based in the USA working remotely.  Working hours are flexible but must be available for meetings in Eastern Standard Time (EST). Some evenings hours may be required at times for coordination with offshore resources.  This role supports US-based English-speaking clients so strong English communication is imperative. 

Travel: Potential for up to about 10% travel for onsite client meetings

Must Have Skills:

• 7 years' experience designing complex solutions on the Salesforce platform using both out of the box solutions and Salesforce friendly customizations and includes either (or better yet, both!) implementation or product development
• 4 years professional services consulting experience leading strategic engagements
• Successfully led collaborative discovery workshops with client stakeholders to define business needs and align on solution direction, leveraging both customer experience insights and technical strategy
• Strong Written and Verbal communication skills, with ability to create technical documentation and client facing artifacts
• Hands-on experience with Salesforce declarative tools and working with development teams across multiple time zones
• Comfortable presenting to C-suite and leading enterprise engagements
• Experience leading team using Agile Frameworks, writing user stories, running sprint demos, etc.
• Multiple Salesforce certifications: App Builder, Sales Cloud, Service Cloud, Agentforce Specialist
• Certified Scrum Product Owner (CSPO)

Preferred Skills:

• Experience leading $1M programs or large enterprise initiatives
• Knowledge of managed package development and AppExchange
• Understanding of key concepts for user centered design and design thinking using the Salesforce Lightning Design System
• Certified Scrum Master (CSM)
• Project Management Professional (PMP®)

Professional Skills:

• Strong team and individual player
• Maintains composure during all types of situations and is collaborative by nature
• High standards of professionalism, consistently producing high quality results
• Self-sufficient, independent requiring very little supervision or intervention
• Demonstrate flexibility and openness to bring creative solutions to address issues

Bridgenext is an Equal Opportunity Employer

US citizens and those authorized to work in the US are encouraged to apply

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