What are the responsibilities and job description for the Salesforce Product Owner/Manager position at ConsultNet, LLC?
Job Details
Salesforce Product Owner/Manager
Location: Jacksonville, FL (Hybrid, local candidates only)
Department: Enterprise Applications
Employment Type: Contract/Contract to Hire
Overview
The organization is seeking a Salesforce Product Owner or Product Manager to lead enhancements, governance, and the long term roadmap for the Salesforce platform. This role focuses on closing the gap between business expectations and current system capabilities while also shaping the future direction of Salesforce, including exploration of Service Cloud, Agent Cloud, and emerging AI driven features. This position requires strong local partnership with Jacksonville based stakeholders and the ability to navigate a complex, multi system environment.
Key Responsibilities
Product Ownership and Roadmap
Own and refine the Salesforce roadmap, including near term improvements to data quality, integration, and reporting, as well as longer term initiatives such as Agent Cloud and AI assisted capabilities.
Prioritize work based on business value, complexity, and cross functional impact.
Ensure business expectations are aligned with realistic delivery timelines and technical feasibility.
Requirements Gathering and Backlog Management
Lead discovery sessions across Sales, Finance, HR, Operations, and Contracts teams to gather detailed requirements.
Document clear user stories, acceptance criteria, and functional requirements.
Evaluate opportunities for AI assisted workflows, agent productivity tools, and automated recommendations within Salesforce.
Data Quality and Governance
Establish data governance standards to reduce duplicate accounts and inconsistent information.
Define validation rules that support accurate opportunity management and prevent incorrect or duplicate entries.
Improve data alignment across revenue structures, people attributes, and account hierarchies.
Integration and Automation
Identify integration needs across Salesforce, Oracle Fusion, Mosaic, HR systems, Finance systems, and other downstream applications.
Evaluate automation opportunities such as eliminating manual uploads of financial hierarchies and improving synchronization of HR and Finance attributes.
Work with technical teams to prepare the platform for future AI or Agent Cloud capabilities that rely on strong upstream and downstream data integrity.
Revenue and Reporting Alignment
Partner with Finance teams to resolve gaps between estimated and actual revenue and ensure reports reflect accurate information at profit level structures.
Improve the flow of win or loss information and reduce the need for duplicate entry across CRM and contract related objects.
Strengthen reporting visibility across retailers, revenue breakdowns, and opportunity lifecycle stages.
User Experience and Adoption
Lead user acceptance testing and ensure enhancements meet the required standards.
Define requirements for alerts, reminders, and user guidance, including notifications tied to financial mismatches or incomplete opportunity steps.
Support communication, training, and adoption activities for new features and process changes.
Qualifications
Five or more years of experience as a Product Owner, Product Manager, or Salesforce focused Business Analyst.
Strong understanding of Salesforce Sales Cloud and familiarity with Service Cloud or concepts related to agent workflows and AI capabilities.
Experience working with financial and HR systems, preferably Oracle Fusion.
Skilled in opportunity lifecycle management, revenue workflows, data quality, and Salesforce reporting.
Effective communicator with the ability to work closely with senior business stakeholders.
Must be local to Jacksonville, Florida or willing to relocate.
Ideal Candidate
The ideal candidate is proactive and detail oriented, capable of driving both immediate system improvements and long term platform evolution. This person brings structure to complex business needs, aligns teams around priorities, and focuses on delivering enhancements that improve data accuracy, reporting, opportunity management, and cross system consistency. They are comfortable working in a hybrid environment, influencing stakeholders, and preparing the organization for future capabilities such as Agent Cloud and AI assisted features.
Welcome to ConsultNet, SaltClick, and Omni. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services, both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years, thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At ConsultNet, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Location: Jacksonville, FL (Hybrid, local candidates only)
Department: Enterprise Applications
Employment Type: Contract/Contract to Hire
Overview
The organization is seeking a Salesforce Product Owner or Product Manager to lead enhancements, governance, and the long term roadmap for the Salesforce platform. This role focuses on closing the gap between business expectations and current system capabilities while also shaping the future direction of Salesforce, including exploration of Service Cloud, Agent Cloud, and emerging AI driven features. This position requires strong local partnership with Jacksonville based stakeholders and the ability to navigate a complex, multi system environment.
Key Responsibilities
Product Ownership and Roadmap
Own and refine the Salesforce roadmap, including near term improvements to data quality, integration, and reporting, as well as longer term initiatives such as Agent Cloud and AI assisted capabilities.
Prioritize work based on business value, complexity, and cross functional impact.
Ensure business expectations are aligned with realistic delivery timelines and technical feasibility.
Requirements Gathering and Backlog Management
Lead discovery sessions across Sales, Finance, HR, Operations, and Contracts teams to gather detailed requirements.
Document clear user stories, acceptance criteria, and functional requirements.
Evaluate opportunities for AI assisted workflows, agent productivity tools, and automated recommendations within Salesforce.
Data Quality and Governance
Establish data governance standards to reduce duplicate accounts and inconsistent information.
Define validation rules that support accurate opportunity management and prevent incorrect or duplicate entries.
Improve data alignment across revenue structures, people attributes, and account hierarchies.
Integration and Automation
Identify integration needs across Salesforce, Oracle Fusion, Mosaic, HR systems, Finance systems, and other downstream applications.
Evaluate automation opportunities such as eliminating manual uploads of financial hierarchies and improving synchronization of HR and Finance attributes.
Work with technical teams to prepare the platform for future AI or Agent Cloud capabilities that rely on strong upstream and downstream data integrity.
Revenue and Reporting Alignment
Partner with Finance teams to resolve gaps between estimated and actual revenue and ensure reports reflect accurate information at profit level structures.
Improve the flow of win or loss information and reduce the need for duplicate entry across CRM and contract related objects.
Strengthen reporting visibility across retailers, revenue breakdowns, and opportunity lifecycle stages.
User Experience and Adoption
Lead user acceptance testing and ensure enhancements meet the required standards.
Define requirements for alerts, reminders, and user guidance, including notifications tied to financial mismatches or incomplete opportunity steps.
Support communication, training, and adoption activities for new features and process changes.
Qualifications
Five or more years of experience as a Product Owner, Product Manager, or Salesforce focused Business Analyst.
Strong understanding of Salesforce Sales Cloud and familiarity with Service Cloud or concepts related to agent workflows and AI capabilities.
Experience working with financial and HR systems, preferably Oracle Fusion.
Skilled in opportunity lifecycle management, revenue workflows, data quality, and Salesforce reporting.
Effective communicator with the ability to work closely with senior business stakeholders.
Must be local to Jacksonville, Florida or willing to relocate.
Ideal Candidate
The ideal candidate is proactive and detail oriented, capable of driving both immediate system improvements and long term platform evolution. This person brings structure to complex business needs, aligns teams around priorities, and focuses on delivering enhancements that improve data accuracy, reporting, opportunity management, and cross system consistency. They are comfortable working in a hybrid environment, influencing stakeholders, and preparing the organization for future capabilities such as Agent Cloud and AI assisted features.
Welcome to ConsultNet, SaltClick, and Omni. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services, both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years, thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At ConsultNet, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.