Salesforce Product Owner/Manager

Salesforce Product Owner/Manager
Location: Jacksonville, FL (Hybrid, local candidates only)
Department: Enterprise Applications
Employment Type: Contract/Contract to Hire

Overview
The organization is seeking a Salesforce Product Owner or Product Manager to lead enhancements, governance, and the long term roadmap for the Salesforce platform. This role focuses on closing the gap between business expectations and current system capabilities while also shaping the future direction of Salesforce, including exploration of Service Cloud, Agent Cloud, and emerging AI driven features. This position requires strong local partnership with Jacksonville based stakeholders and the ability to navigate a complex, multi system environment.

Key Responsibilities

Product Ownership and Roadmap
• Own and refine the Salesforce roadmap, including near term improvements to data quality, integration, and reporting, as well as longer term initiatives such as Agent Cloud and AI assisted capabilities.
• Prioritize work based on business value, complexity, and cross functional impact.
• Ensure business expectations are aligned with realistic delivery timelines and technical feasibility.

Requirements Gathering and Backlog Management
• Lead discovery sessions across Sales, Finance, HR, Operations, and Contracts teams to gather detailed requirements.
• Document clear user stories, acceptance criteria, and functional requirements.
• Evaluate opportunities for AI assisted workflows, agent productivity tools, and automated recommendations within Salesforce.

Data Quality and Governance
• Establish data governance standards to reduce duplicate accounts and inconsistent information.
• Define validation rules that support accurate opportunity management and prevent incorrect or duplicate entries.
• Improve data alignment across revenue structures, people attributes, and account hierarchies.

Integration and Automation
• Identify integration needs across Salesforce, Oracle Fusion, Mosaic, HR systems, Finance systems, and other downstream applications.
• Evaluate automation opportunities such as eliminating manual uploads of financial hierarchies and improving synchronization of HR and Finance attributes.
• Work with technical teams to prepare the platform for future AI or Agent Cloud capabilities that rely on strong upstream and downstream data integrity.

Revenue and Reporting Alignment
• Partner with Finance teams to resolve gaps between estimated and actual revenue and ensure reports reflect accurate information at profit level structures.
• Improve the flow of win or loss information and reduce the need for duplicate entry across CRM and contract related objects.
• Strengthen reporting visibility across retailers, revenue breakdowns, and opportunity lifecycle stages.

User Experience and Adoption
• Lead user acceptance testing and ensure enhancements meet the required standards.
• Define requirements for alerts, reminders, and user guidance, including notifications tied to financial mismatches or incomplete opportunity steps.
• Support communication, training, and adoption activities for new features and process changes.

Qualifications
• Five or more years of experience as a Product Owner, Product Manager, or Salesforce focused Business Analyst.
• Strong understanding of Salesforce Sales Cloud and familiarity with Service Cloud or concepts related to agent workflows and AI capabilities.
• Experience working with financial and HR systems, preferably Oracle Fusion.
• Skilled in opportunity lifecycle management, revenue workflows, data quality, and Salesforce reporting.
• Effective communicator with the ability to work closely with senior business stakeholders.
• Must be local to Jacksonville, Florida or willing to relocate.

Ideal Candidate
The ideal candidate is proactive and detail oriented, capable of driving both immediate system improvements and long term platform evolution. This person brings structure to complex business needs, aligns teams around priorities, and focuses on delivering enhancements that improve data accuracy, reporting, opportunity management, and cross system consistency. They are comfortable working in a hybrid environment, influencing stakeholders, and preparing the organization for future capabilities such as Agent Cloud and AI assisted features.

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