People Operations HR Coordinator

ABOUT BREAKTHROUGH:

Our mission is to provide Cleveland area scholars with an education that empowers them to lead lives full of impact and opportunity. Our network of schools centers joy, curiosity, and individual growth, uniquely positioning Breakthrough Public Schools to cultivate a learning community where all students thrive. At Breakthrough, we are committed to providing scholars with the academic, social, and emotional skills necessary to excel at learning and citizenship from kindergarten through eighth-grade promotion. We are committed to the success of every child.

ABOUT THE ROLE:

The People Operations Coordinator is the first line of support for our staff, ensuring seamless and accurate responses to inquiries and requests. This role is essential to the efficient operation of our People Team and requires a customer-service oriented individual with a keen eye for detail and a strong understanding of our systems and processes. The Coordinator plays a key role in employee onboarding and offboarding, HRIS maintenance,and the employee experience. This position reports to the Managing Director of the People Operations Team.

ROLES & RESPONSIBILITIES:

Issue Intake & Triage:

• Serve as a primary point of contact by managing all incoming issues, including JitBit ticket triage and external inbox monitoring, ensuring timely and accurate responses.

People Team Support:

• Provide comprehensive administrative support to the People Team, including centralized communications, meeting coordination, logistics management, professional development support, and purchase request/purchase order processing. Maintain office supplies and support progress monitoring and metrics tracking.

Onboarding:

• Manage the full new hire onboarding process to ensure a seamless experience for all incoming staff. This includes preparing onboarding materials, coordinating new hire sessions and presentations, reviewing required documentation, preparing return offer letters, and facilitating key system setup.

HRIS Administration:

• Support the ongoing administration of the HRIS by maintaining data integrity, conducting audits, generating reports, and providing technical support to employees. Responsibilities also include employee record management, employment verification processing, and records retention.

Offboarding:

• Oversee the employee offboarding process, ensuring timely system updates, communication with relevant stakeholders, and proper closure of records.

Program Administration:

• Administer key People Team programs, including unemployment compensation, workers’ compensation, paid time off management, and background checks for returning staff.
• All other duties as assigned.

EXPERIENCE AND REQUIREMENTS:

To perform this role successfully, the People Team Coordinator will be a passionate advocate for the mission and values of Breakthrough Public Schools, demonstrating a strong commitment to customer service, attention to detail, and a collaborative spirit. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Required Qualifications:

• Mission Alignment: Demonstrated commitment to the mission and values of Breakthrough Public Schools.
• Collaboration: Proven ability to build cross-functional partnerships and collaborate effectively with internal, cross-functional, and external parties.
• Communication: Excellent verbal and written communication skills, with the ability to interact professionally with diverse stakeholders.
• Organization: Strong organizational skills and ability to follow through on tasks and projects.

EDUCATION AND EXPERIENCE:

• Experience: 1 years of experience in human resources administration or related field required.
• Education: Associate’s degree in human resources or a related field required. Bachelor’s degree preferred.
• Certification: PHR, SPHR, SHRM-CP, or SHRM-SCP certification is preferred.

Additional Skills and Attributes:

• Customer Focus: Demonstrates a strong commitment to providing excellent customer service and building positive relationships with staff members.
• Cultural Competence: Effectively communicates and collaborates with individuals from diverse backgrounds and experiences.
• Tech Savvy: Proficient in various software applications and systems, with the ability to quickly learn and adapt to new technologies.
• Discretion: Maintains confidentiality and exercises sound judgment in handling sensitive information.
• Problem-Solving: Identifies and resolves problems efficiently and effectively, utilizing critical thinking and resourcefulness.
• Adaptability: Thrives in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with agility and resilience.
• Prior experience in a K-12 or non-profit setting is a plus.

Breakthrough Public Schools is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.

Any person who knowingly makes a false statement is guilty of falsification under section 2921.13 of the Revised Code, a first-degree misdemeanor.