General Manager

Industry 1: Luxury Goods & Jewelry

Industry 2: Retail

Industry 3:

Job ID: 29283439230

Category: Accounting & Finance

Location: Naples, FL

Our client, a renowned high-end luxury jewelry retailer celebrated for its unparalleled craftsmanship, timeless elegance, and commitment to client excellence, has retained us to identify a visionary General Manager. This critical leadership role blends operational expertise, strategic vision, and a deep commitment to brand values to ensure the continued success of their flagship store. The GM will drive operational excellence, lead community engagement efforts, and act as a steward of the brand’s prestige and philanthropic mission.

This is a unique opportunity for a dynamic leader to oversee all aspects of boutique operations—excluding direct sales oversight—while partnering closely with the sales leadership team to deliver an extraordinary client experience.

Responsibilities:

• Oversee aspects of daily store operations to ensure an exceptional luxury environment and client experience.
• Collaborate closely with the Director of Sales and the sales team to support client engagement initiatives and brand standards.
• Partner with executive leadership to align operational practices with the company’s strategic goals and brand vision.
• Ensure inventory is managed and presented to meet client expectations while maintaining exclusivity and quality standards.
• Ensure consistent, values-driven brand messaging across all platforms and customer interactions.
• Lead charitable giving initiatives, community engagement, and brand representation efforts.
• Collaborate on marketing campaigns, PR activities, and event planning to enhance brand presence and community ties.
• Lead, mentor, and develop store operations teams, ensuring excellence in service and performance.
• Set clear performance expectations for operational roles, provide coaching, and drive accountability.
• Serve as an ambassador of the brand within the community, building strategic partnerships and elevating brand recognition.
  
  

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Luxury Retail Management, or a related field.
• 7 years of leadership experience in luxury retail, with a strong background in store operations, brand management, and team leadership.
• Proven expertise in community engagement, charitable initiatives, and luxury brand representation.
• Strong understanding of the luxury client experience and operational excellence standards.
• Demonstrated ability to lead and develop high-performing teams in a collaborative environment.
• Exceptional communication, organizational, and leadership skills.
• Familiarity with CRM systems and luxury retail inventory management platforms is preferred.
  
  

Why This Role:

Our client offers a truly unique opportunity to lead at the intersection of luxury retail operations and community impact. This role is ideal for a polished, results-driven executive who thrives in high-touch environments, values collaboration, and is passionate about building lasting relationships inside and outside the organization.

The General Manager will help shape the next chapter of the brand’s success—leading with purpose, authenticity, and a deep commitment to excellence.

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