What are the responsibilities and job description for the Client Services Coordinator position at Bradley Mechanical?
Client Services Coordinator
Join the Bradley Mechanical Team!
Bradley Mechanical is seeking a motivated and positive professional who thrives in a fast-paced, customer-focused environment. We prioritize people first, creating a workplace where performance and productivity are balanced with fun, collaboration, and growth. If you enjoy helping others, staying organized, and keeping operations running smoothly, we'd love for you to join our team as a Client Services Coordinator!
Why Work With Us?
- Exceptional company culture - Work in a supportive, team-oriented environment.
- Competitive pay - $22.00 to $30.00 per hour (based on experience).
- Comprehensive benefits package:
- Retirement savings - Simple IRA with company contributions
- Paid time off - Up to 4 weeks plus 8 paid holidays
- Health coverage - Medical, dental, and vision insurance
- Company-paid life insurance
- Disability coverage - Short- and long-term plans
- Career growth - Training, certification reimbursement, and advancement opportunities
- Team events - Company outings and team-building activities
Schedule: Monday - Friday, 7:30 AM - 4:30 PM
Primary Responsibilities
- Coordinate and manage daily schedules for service appointments, installations, and technician assignments.
- Act as the primary point of contact for clients, providing exceptional customer service via phone, email, and in person.
- Communicate appointment details and updates clearly with both customers and technicians.
- Schedule and track return visits, follow-ups, and special requests to ensure smooth completion of jobs.
- Maintain and update the customer database and service history files with accurate and current information.
- Review service invoices for accuracy and ensure timely delivery of billing details to accounting.
- Assist with tracking maintenance agreements and ensuring accurate documentation.
- Support department efficiency goals by monitoring KPIs such as first-time call completion and scheduling accuracy.
- Collaborate with management and other departments to ensure seamless operations and a positive customer experience.
What We're Looking For
- 2 years of experience in customer service, scheduling, or administrative coordination.
- Prior experience coordinating schedules or working in a service-based environment is a plus.
- ServiceTitan experience is a bonus, but not required!
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Strong multitasking, problem-solving, and follow-up skills.
- Excellent written and verbal communication abilities.
- Detail-oriented, highly organized, and able to manage competing priorities effectively.
- Ability to pass a pre-employment background check.
If you're an organized, customer-focused professional who enjoys working in a dynamic team environment, this is your chance to grow with Bradley Mechanical!
Apply today!
Salary : $22 - $30
