What are the responsibilities and job description for the Service Dispatcher position at Bradley Mechanical?
Service Dispatcher - First Shift
Join the Bradley Mechanical Team!
Bradley Mechanical is seeking a motivated and positive professional who thrives in a fast-paced, customer-focused environment. We prioritize people first-creating a workplace where performance and productivity are balanced with fun, collaboration, and growth. If you have a passion for helping others, problem-solving, and keeping operations running smoothly, we'd love for you to join our team as a First Shift Service Dispatcher!
Why Work With Us?
- Exceptional company culture - Work in a supportive, team-oriented environment.
- Competitive pay - $20.00 to $25.00 per hour (based on experience).
- Comprehensive benefits package:
- Retirement savings - Simple IRA with company contributions.
- Paid time off - Up to 4 weeks plus 8 paid holidays.
- Health coverage - Medical, dental, and vision insurance.
- Company-paid life insurance.
- Disability coverage - Short- and long-term plans.
- Career growth - Training, certification reimbursement, and advancement opportunities.
- Team events - Company outings and team-building activities.
Schedule:
- Monday - Friday, 7:30 AM - 4:30 PM
Primary Responsibilities:
- Coordinate and dispatch service technicians as calls are completed.
- Manage schedules and communicate job status updates with customers and technicians.
- Schedule return trips when parts are available.
- Maintain and update the customer database with current information.
- Keep customers informed on estimated arrival times and service schedules.
- Assist technicians with quoting repairs as needed.
- Order and stage parts for technician use.
- Provide accounting with maintenance contract billing information.
What We're Looking For:
- 2 years of experience in customer service, scheduling, or administrative roles.
- Previous dispatch or schedule coordination experience is preferred.
- ServiceTitan experience is a plus!
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Ability to multitask, problem-solve, and follow up effectively.
- Strong communication skills with a professional and energetic attitude.
- Detail-oriented with a strong sense of organization.
- Ability to pass a pre-employment background check.
If you're an organized, customer-focused problem solver who enjoys working in a dynamic team environment, this is your chance to grow with Bradley Mechanical! Apply today!
Salary : $20 - $25
