What are the responsibilities and job description for the Technical Account Manager (Managed Services) position at Bowman Williams?
We are a long established technology company with a fast growing Managed Services division built around one simple philosophy, obsessed with excellence. The team is scaling quickly while maintaining a people first, client first culture where employees stay long term because they are supported, trusted, and given room to grow.
We are hiring a Technical Account Manager who has MSP experience and enjoys owning client relationships end to end. In this role you will manage a portfolio of fully managed and co managed clients, run QBRs, coordinate with internal technical teams, and ensure clients feel heard, supported, and aligned on strategy.
What You Will Do
• Manage relationships with roughly 20 to 25 assigned clients as the primary point of contact
• Run regular check ins and quarterly business reviews focused on satisfaction and retention
• Identify opportunities for service improvements, upgrades, and better alignment across teams
• Partner with engineering and project teams to keep deliverables on track and expectations clear
• Translate business goals into actionable IT recommendations and client roadmaps
• Handle escalations calmly and communicate progress proactively to stakeholders
What You Bring
• 3 plus years in an MSP or IT services environment in a Client Success, TAM, or account management role
• Strong communication and organization with a calm client first mindset
• Ability to understand Microsoft 365, Azure, and networking concepts and translate them into business value
• Proven experience running QBRs and managing multiple client relationships at once
• Proactive, collaborative style with confidence in fast moving environments
Location, Pay, and Benefits
• Medical, dental, and vision insurance plans
• 401k plan
• HSA, Health FSA, Dependent Care FSA
• Transportation reimbursement plans
• Employer paid basic life insurance of $50,000
• Voluntary benefits including life and AD&D, STD and LTD, hospital, accident, cancer and critical illness, legal, identity protection, auto and home, and pet wellness
• Employee perks, discounts, EAP, and health advocate services
• Paid time off
• Stable leadership, private funding, and strong growth opportunity
Salary : $115,000 - $130,000