What are the responsibilities and job description for the System Administrator L2.5 w/ MSP position at Bowman Williams?
System Administrator L2.5 w/ MSP Experience – Client-Facing MSP Role with Growth, Autonomy & Full Benefits & Up to $95K
Looking to step into a role where your voice is heard, your growth is supported, and your work truly matters? This isn’t just another MSP job, it’s a chance to join a close-knit team that values transparency, collaboration, and technical excellence.
We’re partnering with a well-established, family-operated MSP in the Baltimore - Washington metro area that's been supporting SMB clients for over three decades. This is a System Administrator position designed for someone who’s not only technically sharp but also takes pride in building strong client relationships.
You’ll play a key role in supporting end users, troubleshooting M365 and networking issues, managing devices, and improving documentation and processes. It’s a technical role, but equally focused on delivering a stellar client experience.
Day to Day:
- Provide Tier 2/3 remote and onsite support across desktops, applications, and mobile devices
- Troubleshoot and administer Microsoft 365, Active Directory, Exchange Online, and LAN/WAN connectivity
- Configure and deploy user hardware (laptops, iPads, thin clients, etc.)
- Support mobile devices via Intune (iOS & Android)
- Create and maintain documentation, help sheets, and FAQs
- Analyze trends to identify root causes and reduce repeat issues
- Interface with both internal teams and external vendors (e.g. Microsoft, Dell)
- Contribute to a culture of continuous learning, accountability, and trust
Requirements:
- 2-4 years of experience in a technical support or systems admin role (MSP background preferred)
- Strong knowledge of Microsoft 365, Outlook, and general business app support
- Experience with Active Directory, Exchange Online, and Intune
- A proactive, people-first mindset with strong documentation habits
- Ability to self-manage tasks and communicate clearly with both technical and non-technical users
Benefits Perks:
- $75K–$95K salary range (depending on experience)
- Paid certifications performance-based bonus plans
- 100% employer-covered Medical, Dental, Vision
- Generous PTO Paid Holidays
- 401(k) with Company Match
- Bi-Annual Bonuses Based on Performance
- Tight-knit, growth-focused team environment, your ideas matter here
Salary : $75,000 - $95,000