What are the responsibilities and job description for the Operations Coordinator - IT/MSP position at Bowman Williams?
Operations Coordinator - IT/MSP Naperville, IL, $50,000 - $75,000 Benefits
We’re a well-established technology services provider in Naperville, IL, helping businesses streamline and manage their IT needs. We’re looking for a highly organized, detail-driven Service Coordinator with experience in Managed Services Providers (MSP) or IT service coordination.
In this role, you’ll be the hub of our operations and managing incoming service requests, scheduling technicians, and keeping projects on track. You’ll work closely with both clients and our internal engineering team to make sure every ticket is handled efficiently and every update is communicated clearly.
What You’ll Do:
- Manage and route incoming service calls, emails, and tickets
- Schedule and coordinate support and installation appointments
- Monitor workloads and progress for a team of engineers
- Communicate project updates and timelines to clients
- Handle shipping logistics (labels, tracking, returns)
What You’ll Bring:
- Prior MSP or IT service coordination/dispatching experience
- Strong customer service, communication, and organizational skills
- Proficiency in Microsoft Word and Excel
- Ability to thrive in a fast-paced environment
- Experience with help desk tools (ConnectWise, Autotask, ITGlue) is a plus
Perks & Benefits:
- Medical coverage Paid for by the Company
- 401(k) with 4% match after one year
- Unlimited PTO
- Professional development assistance & more
If you’re ready to be the backbone of a busy IT services team and love keeping things running like clockwork, we’d love to hear from you.
Salary : $50,000 - $75,000