What are the responsibilities and job description for the Service Coordinator (MSP) position at Bowman Williams?
We are a regional Managed and Cloud Services Provider that helps businesses streamline their technology operations. Our focus is delivering exceptional service through reliable communication, proactive support, and a strong internal culture built on teamwork and accountability.
We are seeking a Service Coordinator who excels at organization, communication, and client service. This role is the operational link between clients and the technical team, ensuring tickets are handled efficiently, engineers are properly scheduled, and updates are communicated clearly. You’ll be part of a collaborative, fast-paced environment where every day brings new challenges and opportunities to make an impact.
What You Will Do
- Manage and prioritize incoming service requests, calls, and emails
- Schedule and coordinate support and installation appointments
- Assign tickets and monitor progress through completion
- Update clients on timelines, status changes, and follow-ups
- Track tickets and maintain documentation using PSA tools
- Handle shipping logistics, including equipment tracking and returns
- Support internal communication to ensure timely service delivery
What You Bring
- Experience working for a Managed Services Provider (MSP)
- Hands-on experience with ConnectWise, Autotask, or IT Glue
- Excellent communication and customer service skills
- Strong organizational and time management abilities
- Proficiency with Microsoft Word and Excel
- Ability to manage multiple priorities and work effectively in a fast-paced environment
Why You Will Love It Here
- Health insurance
- 401(k) with a 4 percent match after one year of employment
- Fifteen days of PTO plus paid holidays
- Professional development assistance and certification support
- A supportive culture that values teamwork, accountability, and growth
Salary : $55,000 - $65,000
