IT Helpdesk Engineer (Tier 2) — Hybrid

Join One of Illinois’ Top-Rated MSP Workplaces & Grow Your IT Career

If you're looking for an MSP where you’re more than just a ticket machine, this is the one. This award-winning Managed Services Provider, headquartered in Lisle, IL, has built its reputation on exceptional IT support, modern solutions, and a genuine partnership approach with small to mid-sized businesses across the region.

But what truly sets them apart isn’t just their technology—it’s their people-first culture. This team prides itself on camaraderie, accountability, real mentorship, and the belief that your growth fuels the company’s growth. Their commitment to a healthy, fun, supportive work environment earned them the title of #1 Best Workplace in Illinois (2025)—and they’re just getting started.

Here, learning isn’t an afterthought—it’s the expectation. Engineers collaborate across tiers, share knowledge openly, and help each other level up through real-world problem-solving. You’ll be surrounded by leaders who actually invest in your development, reward your initiative, and recognize your contributions.

Beyond the culture, the company offers a benefits package designed to support your life inside and outside of work—from profit sharing and paid certifications to weekly DoorDash meals and a robust PTO package. If you want long-term stability, genuine growth opportunities, and a team that feels like a family, this is the place.

What’s in It for You

• #1 Best Workplace in Illinois (2025)
• A culture built on teamwork, mentorship, and continuous learning
• Hybrid schedule after onboarding (3 days onsite/client sites, 2 days remote)
• Clear paths for growth into senior engineering roles
• A team that actually cares about work/life balance
• A supportive environment where asking questions and leveling up is encouraged
• Competitive pay plus bonuses for certifications
• Weekly meal benefit (DoorDash!)
• Profit sharing generous company match on retirement
• 3 weeks PTO rewards platform that earns extra PTO and gift cards
• Full suite of medical, dental, vision, life, and disability coverage
• Legal services, telemedicine, and ongoing training opportunities

This is the type of workplace where people stay because they’re valued—and where your career moves forward year after year.

Position: IT Helpdesk Engineer (Tier 2) — Hybrid

As the team continues to grow, they’re adding Helpdesk Engineers with Tier 2–level experience to support a diverse mix of client environments. You’ll work in a shared, collaborative ticket queue, take ownership of issues end-to-end, and sharpen your skills daily while supporting real users and real environments

What You’ll Do

• Provide remote and onsite support for desktops, laptops, and networked devices
• Troubleshoot hardware, software, and connectivity problems
• Support and administer Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID, etc.)
• Perform user/system administration and account management
• Work within PSA, RMM, and documentation tools
• Collaborate with senior engineers on escalations

What You Bring

• Strong troubleshooting skills in Windows environments
• Experience supporting end users (MSP experience preferred)
• Familiarity with M365 environments
• Basic networking knowledge (printers, switches, workstation setup)
• Experience with PSA/RMM tools (e.g., ConnectWise, IT Glue) a plus
• Excellent communication & customer service
• A proactive, accountable work style
• Passion for learning and continuous improvement
• Degree or equivalent hands-on experience preferred

If you’re ready to join a high-performing MSP with incredible culture, unmatched benefits, and real career mobility, this is the perfect next step in your IT journey.