What are the responsibilities and job description for the IT Support Engineer L2 (MSP) position at Bowman Williams?
IT Support Engineer — Houston, TX 77043 | $60K–$70K Benefits
Join a fast-growing technology leader committed to driving client success through modern IT solutions! Since 1995, this Houston-based Cloud Service Provider has earned its reputation as a trusted partner in IT consulting, cybersecurity, cloud computing, and network support. Known for a fast-paced, customer-first culture that’s both professional and fun, they invest in their people and foster growth at every level.
About the Role
We’re expanding our engineering team and seeking an IT Support Engineer who’s ready to take on escalated Tier 1 support and contribute to exciting modernization projects. You’ll work hands-on with Windows/Microsoft technologies, VMware, SonicWall firewalls, and desktop hardware — all while helping clients optimize and secure their IT environments.
What You’ll Do:
- Provide advanced support for Microsoft technologies including Azure AD, Office 365, Windows Server, Exchange, and Active Directory
- Troubleshoot and maintain VMware environments
- Configure and support networking equipment like routers, switches, and SonicWall firewalls
- Handle hardware and software deployment for desktops, printers, servers, and other devices
- Support remote access solutions including VPN, Terminal Services, and Citrix
You Bring:
- Must have MSP industry expereince
- Solid experience with Windows Server, Exchange, SharePoint, VMware, M365, and networking fundamentals
- Strong troubleshooting skills for firewalls, VPNs, and network connectivity
Why Join Us?
- Competitive salary $60K–$70K
- Comprehensive benefits: health, dental, vision insurance
- 401(k) with company match quarterly profit sharing
- Training and certification reimbursement
- Partial remote work (1 day per week)
- Work at our Houston HQ: 77043
Salary : $60,000 - $70,000
