What are the responsibilities and job description for the Service Coordinator position at Boucher Group?
Service Coordinator
Location: Gordie Boucher Ford of West Bend
Type: Full-Time | Entry-Level |
Gordie Boucher Ford of West Bend is looking to hire a Service Coordinator to join our growing service team! This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about providing exceptional customer service.
Position Overview
As a Service Coordinator, you will be the first point of contact for our service customers. You’ll be responsible for:
Answering incoming calls and scheduling service appointments
Coordinating courtesy shuttle rides, drivers, and pick-up/delivery service
Managing and submitting fleet business repair orders
Making occasional outbound calls to schedule recall work and generate new business
This is an entry-level position—no dealership experience is required. We’re willing to train the right candidate!
What We're Looking For
To be successful in this role, you should be:
Customer service focused with excellent communication skills
Organized, reliable, and able to multitask effectively
Comfortable working in a fast-paced environment
Proficient with basic computer software (Windows Office); able to learn new programs/portals quickly
Requirements:
Must be at least 18 years old
Valid driver’s license with a clean driving record
Strong attendance and punctuality
Drug test required
Why Join the Boucher Family?
Wisconsin’s Largest Dealership Group
Boucher has been consistently ranked among the Top 75 Dealership Groups in the nation by Automotive News.
Award-Winning Workplace
Named one of the Top 100 Workplaces in the Milwaukee Journal Sentinel for 12 consecutive years.
A rating from the Better Business Bureau.
Family-Owned & Operated Since 1977
Proud of our family-first culture and strong community involvement.
Outstanding Benefits
Paid vacation
Health, dental, and vision insurance
401(k) with employer match
And more!
Community Engagement
We actively support numerous charitable organizations including Muscular Dystrophy Association, JDRF, Fisher House, Disabled Veterans, and many others.
Apply Today!
Ready to join one of Wisconsin’s most respected and community-driven dealership groups?
Stop in to fill out an application in person
Or email your resume to:
Tim Lange – timothy.lange@boucher.com