What are the responsibilities and job description for the Sales and Service Coordinator position at Falls Glass Service, Inc.?
Job Summary
We are seeking a motivated and enthusiastic Customer Service/Sales Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service while promoting our products and services. Your ability to build rapport with clients and effectively address their needs will be essential in driving sales and ensuring customer satisfaction.
Duties
- Engage with customers through various channels, including phone, email, and in-person interactions.
- Provide detailed information about products and services, assisting customers in making informed purchasing decisions.
- Process sales transactions accurately and efficiently while maintaining a high level of customer service.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Collaborate with team members to achieve sales targets and enhance overall customer experience.
- Maintain up-to-date knowledge of product offerings, promotions, and industry trends.
- Document customer interactions and feedback to improve service delivery.
Skills
- Proven experience in sales or customer service roles is preferred.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse customers.
- Strong problem-solving skills and the ability to think on your feet in a fast-paced environment.
- Proficiency in using customer relationship management (CRM) software or similar tools is a plus.
- Ability to work collaboratively within a team while also being self-motivated to achieve individual goals.
- A positive attitude with a passion for helping others and providing outstanding service.
Join us in delivering exceptional customer experiences while contributing to our sales success!
Job Type: Full-time
Pay: $35,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Sheboygan Falls, WI 53085 (Required)
Work Location: In person
Salary : $35,000 - $55,000