The Service Coordinator supports children and families enrolled in the Birth to Three Program by managing an assigned caseload and ensuring timely access to needed services. This role enhances family quality of life by connecting them to resources and supporting their engagement in programs that promote their child’s physical, social, and developmental well-being.

As a core member of the Birth to Three Primary Coach Approach to Teaming model, the Service Coordinator collaborates with multidisciplinary team members to deliver individualized, family-centered services. This position reports to the Assistant Director of Birth to Three Services.

Work as a core member of a team incorporating the principles of PCATT (Primary Coach Approach to Teaming) in collaboration with parents/guardians, therapists, social workers, and teachers to support the family in accomplishing the goals identified on the child’s Individual Family Service Plan (IFSP):                                     

• Provide intensive family support services utilizing coaching as a strategy concerning their frustrations, concerns and needs.
• Coordinate the assessment process to determine child’s eligibility for the program.
• Schedule, facilitate and participate in the development, review and evaluation of the IFSP with all members of the team.
• Schedule home visits as necessary and appropriate to provide services.
• Provide monthly contact to all families on your caseload to facilitate communication.
• Assist family in identifying available service providers for the family.
• Facilitate access to services and coordinate and monitor the timely provision of services
• Inform parents of the availability of advocacy services.
• Provide inclusive documentation and accurate billing for work with and on behalf of the family and team on a daily basis
• Document services in multiple electronic systems regularly to accurately reflect child’s services.
• Work with team members in a cooperative manner.
• Support the development of new and veteran staff within the context of PCATT approach and coaching strategies. 
• Ensure timely communication to members of team on all issues concerning the child and family.
• Treat families of all races, religions, backgrounds and cultures with respect and consideration.
• Encourage families to participate in their child’s programming.
• Caseload expectation of approximately 45-55 cases for full time equivalent, as determined by B-3 program needs.
• Meet Department productivity requirements.

Coordinate services for family with other agency/community professionals:

• Coordinate with medical and other health care providers.          
• Locate social services and community resources, as needed, for the family after reflective discussion with family and team to foster empowerment and to build the family’s capacity.
• Facilitate the development of transition plans by inviting families to transition planning meetings and preparing necessary paperwork for referrals.
• Facilitate timely transition to the LEA.
• Attend Individual Education Plan (IEP) meetings as advocate for the family if needed.

Follow agency policies and requirements for Medicaid, Childcare, Accreditation, and Birth to Three State and County standards:

• Follow personnel policies.
• Meet state requirements for in-service training and continuing education.
• Maintain prompt hours/notify supervisor of illness/absence in timely manner as indicated in Employee Handbook.
• Become familiar with licensing and Medicaid rules related to Targeted Case Management billing.
• Identify and participate in continuing education for ongoing learning.
• Provide in-services to the Penfield staff as assigned.
• Become familiar with emergency procedures and be able to calmly apply them.

Assist the agency as needed:

• Perform other duties as assigned.
• Encouraged to volunteer 4 hours of time per year to a Penfield activity.

• Bachelor’s Degree in Social Work, or related field.
• Two years of work experience coordinating services and providing case management services to children and their families

• Current Wisconsin Social Work License preferred.
• Experience administering developmental assessments.
• Experience working in a home visiting program.

Required Knowledge, Skills and Abilities

• Ability to work independently.
• Knowledge of available community resources.
• Ability to work with diverse populations.
• Actively demonstrates a commitment to understanding and advancing diversity, equity and inclusion efforts. 
• Understands, exhibits and promotes the Penfield Core Values.
• Excellent organizational skills and attention to detail.
• Excellent communication skills – written and oral.
• Efficient and accurate typing skills.
• Computer literacy required: efficiency in Microsoft office. Ability to learn new programs.
• Flexibility, able to manage multiple tasks.

• Knowledge of typical child development.
• Knowledge of available community resources.
• Bilingual Spanish/English verbal and written skills preferred

• Ability to lift or move objects of 50 lbs. or less on a daily basis.
• Must have sufficient mobility to move- including bend, stoop, reach, lift and grasp.
• Meeting vaccine standards as outlined in Bloodborne Pathogens Exposure Control Plan
• Valid Wisconsin driver’s license and access to an insured vehicle during working hours.

Salary : $45,000 - $60,000