What are the responsibilities and job description for the Service Manager position at Boucher Group?
The Boucher Automotive Group has a rare opportunity for Service Manager
POSITION: The Boucher Group requires an Experienced Automotive Service Manager to lead one of the largest and most successful Service Departments in Southeastern Wisconsin. This is a rare and exceptional opportunity for a driven leader with a strong commitment to customer satisfaction and operational excellence..
Key Responsibilities:
Oversee daily operations of a high-volume service department
Ensure top-tier customer service and high CSI scores
Manage technician productivity, workflow, and lane operations
Utilize CDK software (required); experience with any OEM is welcome
Lead, coach, and motivate a team of service professionals
Qualifications:
Proven experience in automotive service management or director-level roles
CDK experience is mandatory
Strong customer service and team leadership skills
Must be at least 18 years old
Valid driver’s license with a clean driving record (past 3 years)
Drug testing required
WORKPLACE: The Boucher Group has been a mainstay in the Milwaukee Journal Sentinel's Top 100 Work Places for the past 11 years. We have earned an A rating from the Better Business Bureau.
BENEFITS: We offer a competitive benefits package including a strong base salary/commission, health insurance, dental, vision, cafeteria plan, and paid vacation days. Several spiffs and incredible rewards/benefits for our top performers.
FAMILY OWNED & OPERATED: Since our start in 1977, The Boucher Group has been and always will be a family-owned & operated business.
COMMUNITY: Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Muscular Dystrophy Association, La Causa, Johnetta Borum, JDRF, Vince Lombardi Charitable Funds, Bobbi-Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and several more.
Interested candidates should contact:
Contact: Pat Myers
Vice President, Boucher Group Inc.
Pat.Myers@Boucher.com