Restoration/Water Damage Manager

About Our Client:

Since 1966, our Client has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in their franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. They have built their heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, they deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. Their passion for quality drives everything they do.

Job Description:

The Jackson, MS franchise is excited to invite an experienced Restoration Manager to join their growing team. The Restoration Manager is one of the first on-site, responding when it comes to fire, water, storm, mold, or other disasters providing customers with extraordinary care and serving them in their time of need. The company is growing rapidly and is looking for A-Players to represent the vision, mission, and values of their organization. The Restoration Manager will lead and oversee multiple mitigation crews for a growing, nationally recognized restoration franchise. If you have experience in water damage mitigation, fire restoration, mold remediation, emergency response, and crew leadership, this is a high-impact opportunity with leadership responsibility and bonus potential.

Key Responsibilities

Emergency Response & Job Oversight

• Respond to water, fire, mold, and storm damage emergencies

• Oversee multiple mitigation crews and job schedules

• Ensure drying protocols and remediation standards are properly followed

• Monitor job progress and documentation for insurance compliance

• Coordinate with Reconstruction Project Managers for smooth handoffs

Leadership & Team Management

• Lead, train, and mentor mitigation technicians

• Ensure crews are following safety guidelines and company standards

• Manage staffing, scheduling, and job assignments

• Maintain accountability across multiple active projects

Customer & Insurance Communication

• Serve as on-site point of contact for homeowners and property managers

• Communicate with insurance adjusters regarding protocols and documentation

• Ensure proper dry logs, moisture mapping, and job documentation are completed accurately

• Maintain strong relationships with internal PMs and office staff

Hands-On Work

• Operate drying equipment (air movers, dehumidifiers, HEPA filtration, etc.)

• Perform controlled demolition and debris removal when necessary

• Inspect properties and determine mitigation scope

Requirements:

• 3 years experience in water, fire, and/or mold mitigation

• 2 years experience leading crews or managing restoration teams

• Strong understanding of insurance-driven mitigation protocols

• Experience managing multiple jobs simultaneously

• IICRC certifications (WRT required; ASD/FSRT preferred)

• Ability to lift 75 lbs and work in physically demanding environments

• Comfortable working in water, smoke, mold, and hazardous environments (PPE provided)

• Valid driver’s license with clean driving record

• Ability to pass background check

Benefits:

• $60,000-$70,000 base salary (based on experience)

• Quarterly performance bonus

• Health and dental insurance

• Family-oriented, team-driven culture

• Leadership growth opportunity

What We’re Looking For

The right Restoration Manager will:

• Be a strong communicator

• Lead with accountability and integrity

• Stay calm under pressure

• Be willing to work alongside their team

• Understand restoration isn’t a 9–5 job

• Thrive in a structured, team-focused environment

This office values culture, teamwork, and ownership. If you want to lead a department, build a strong team, and make an impact in the Jackson community, we encourage you to apply.

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Salary : $60,000 - $70,000