What are the responsibilities and job description for the Operations Support Specialist position at Boston Battery LLC?
About the position
We are looking for a high-energy, detail-oriented Operations Support Specialist to join our team in Warwick. This is a unique, "hybrid" role where you will be the backbone of two fast-growing divisions: Interstate Batteries and 1-800 Radiator & AC.
One day you might be providing "Outrageous Customer Service" to a retail customer in our battery center, and the next, you’ll be coordinating complex delivery logistics for our wholesale cooling parts. If you are a natural "Achiever" who loves variety and staying busy, this is the role for you.
You will be assigned to our Warwick, MA location and the expected schedule is Monday – Friday from 8:00 am --- about 4:00 pm. Hours may extend beyond the expected schedule depending on the season or business necessity. Your hourly rate of pay will be between $22-$25, depending on previous experience.
Job Responsibilities
- Deliver expert product advice to walk-in and phone customers; perform on-site installations for automotive, watch, and key fob batteries.
- Independently operate the retail storefront, including opening/closing procedures, daily deposits, and inventory reporting.
- Maintain a clean, organized, and safe environment for both customers and staff.
- Accurately pick, stage, and double-check parts for drivers and DoorDash deliveries.
- Utilize DeliveryTrax to create efficient routes for company and contract drivers.
- Perform cycle counts, process warranty returns, and manage stock alerts to ensure 100% inventory accuracy.
- Assist walk in customers with part lookups, order processing, and payment collection.
Job Qualifications
- High school diploma or equivalent education
- Valid driver’s license and the willingness to travel between our Greater Boston locations as needed
- Must be 21 years
- Ability to lift 50 lbs daily and move between warehouse and retail environments
- Ability to pass a pre-employment background check
- Strong customer service and communication skills
- Comfort learning new software (like DeliveryTrax) and the mechanical ability to install automotive batteries safely.
Why join us
- Medical & dental benefits – employer/employee cost shared
- Low-cost group benefits plans: vision, life, accident & critical insurance
- 401k retirement with company matching
- Employee Assistance Program (EAP)
- Paid Time Off & Holidays
- Career advancement with internal opportunities
- Fun, collaborative team environment
- Employee discounts on products
- Biweekly pay via direct deposit
- Uniforms provided for certain positions
Our Core Values set us apart from our competitors and are the foundation of how we operate. Our employees are expected to:
- Provide Outrageous Service
- Pay Attention to Detail
- Work as a Team
- Put Safety First
- Take Ownership
- Be the Expert
Boston Battery and affiliates is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Salary : $22 - $25