What are the responsibilities and job description for the Emergency Communications Officer (ECO) position at Bonner County Human Resources and Risk Management?
This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2528581
Bonner County Job Description
Page 1 of 5 Revised on 04/09/2024
JOB TITLE: EMERGENCY COMMUNICATIONS OFFICER
Department: Bonner County Sheriffs Office - 911
Supervisor: Sheriffs Dispatch Supervisor
Supervision Exercised: None
Exempt Status: Hourly
Benefits Eligibility Status: Eligible
BOCC Approval: November 18, 2019
Summary
Must be able to answer multiple telephone lines, to communicate
effectively with persons
requesting emergency and non-emergency assistance, to clearly relay
information for dispatch
or transfer calls appropriately. Ability to take appropriate action
given either a routine or an
emergency; Remains calm under all circumstances. Maintains conversation
with caller to
obtain/verify pertinent information, to administer pre-arrival
instructions and to provide comfort
until assistance arrives, re-establishes calls on 911 hang-ups.
Maintains status of police, fire, EMS,
and other responding units at all times to ensure safety of personnel
involved, including those
working accidents, fires, and hazardous incidents, as well as those on
breaks. Processes and
confirms warrants, protection orders, no contact orders, missing person
records, and stolen
article and vehicle records. Must have aptitude to deal well in highly
stressful situations.
Performs administrative support tasks as required. Must be able to work
shift work. Bonner
County 911 Center operates 24/7, holidays, weekends.
Applicant is expected to maintain a positive, helpful, constructive
attitude and work relationship
with their supervisor, peers, all county staff, customers, elected
officials, and the community.
Applicant must be able to solve practical problems that require
reasoning and be able to deal
with a variety of concrete variables in situations where only limited
standardization exists; to
interpret, identify, access, or diagnose a variety of instructions or
information furnished in
written, oral, diagram, or schedule form and plan approaches that
respond to problems or
challenges; to adapt or modify existing systems, procedures, or methods
to new situations; to
find alternative solutions by weighing alternatives and developing
action plans; to multi-task
duties. There are no supervisory responsibilities in this position.
Essential Functions
The essential functions include, but are not limited to, the following
duties and responsibilities
which are not listed in any particular order of priority and may be
amended or added to by the
County at any time.
Responds to all incoming emergency requests for assistance in the Public
Safety
Answering Point (PSAP) and accurately enters all pertinent data into the
CAD system.
Routinely dispatch fire, medical and law enforcement emergency
responders to all
requests for emergency assistance, using the CAD and radio
communications systems as
well as ARC View mapping, according to priority and availability of
units.
During medical emergencies, must properly triage (medically evaluate)
individuals using
the Association of Public Safety Communications Officers (APCO)
Emergency Medical
Bonner County Job Description
Page 2 of 5 Revised on 04/09/2024
Dispatch (EMD) Guidecards, to properly determine the level of medical
response
Required. Administers Cardiopulmonary Resuscitation (CPR) And Other
medical emergency
instructions to third party individuals as required.
While supporting law enforcement units, accurately requests and
retrieves critical wants,
warrants and vehicular information from state (ILETS) and federal (NCIC)
computer
information systems.
Demonstrates excellent customer service skills.
Maintains records and data for items, such as warrants, missing persons,
stolen property,
and emergency protection orders by confirming the information is
correct, entering and
modifying information in different databases and clearing information as
applicable.
Validates information on state and FBI level.
Provides assistance to residents and visitors by communicating and
relaying messages,
responding to requests for information, referring questions to the
appropriate
department or agency and interacting with citizens on a regular basis.
Establishes and maintains effective working relationships with
subordinates, peers,
supervisors, and the general public.
All other duties as assigned.
JOB SPECIFICATIONS
Must keep all information confidential.
Must possess a High School Diploma or GED.
Must be able to type 40 WPM or better.
Operates computer terminal and associated peripherals, use Microsoft
Windows XP
Professional or higher, Microsoft Office 2000 or higher, databases
specific to the
County, Internet and email; uses multi-line telephone, facsimile
machine, copy machine,
please see: https://idahoworks.gov/jobs/2528581
Bonner County Job Description
Page 1 of 5 Revised on 04/09/2024
JOB TITLE: EMERGENCY COMMUNICATIONS OFFICER
Department: Bonner County Sheriffs Office - 911
Supervisor: Sheriffs Dispatch Supervisor
Supervision Exercised: None
Exempt Status: Hourly
Benefits Eligibility Status: Eligible
BOCC Approval: November 18, 2019
Summary
Must be able to answer multiple telephone lines, to communicate
effectively with persons
requesting emergency and non-emergency assistance, to clearly relay
information for dispatch
or transfer calls appropriately. Ability to take appropriate action
given either a routine or an
emergency; Remains calm under all circumstances. Maintains conversation
with caller to
obtain/verify pertinent information, to administer pre-arrival
instructions and to provide comfort
until assistance arrives, re-establishes calls on 911 hang-ups.
Maintains status of police, fire, EMS,
and other responding units at all times to ensure safety of personnel
involved, including those
working accidents, fires, and hazardous incidents, as well as those on
breaks. Processes and
confirms warrants, protection orders, no contact orders, missing person
records, and stolen
article and vehicle records. Must have aptitude to deal well in highly
stressful situations.
Performs administrative support tasks as required. Must be able to work
shift work. Bonner
County 911 Center operates 24/7, holidays, weekends.
Applicant is expected to maintain a positive, helpful, constructive
attitude and work relationship
with their supervisor, peers, all county staff, customers, elected
officials, and the community.
Applicant must be able to solve practical problems that require
reasoning and be able to deal
with a variety of concrete variables in situations where only limited
standardization exists; to
interpret, identify, access, or diagnose a variety of instructions or
information furnished in
written, oral, diagram, or schedule form and plan approaches that
respond to problems or
challenges; to adapt or modify existing systems, procedures, or methods
to new situations; to
find alternative solutions by weighing alternatives and developing
action plans; to multi-task
duties. There are no supervisory responsibilities in this position.
Essential Functions
The essential functions include, but are not limited to, the following
duties and responsibilities
which are not listed in any particular order of priority and may be
amended or added to by the
County at any time.
Responds to all incoming emergency requests for assistance in the Public
Safety
Answering Point (PSAP) and accurately enters all pertinent data into the
CAD system.
Routinely dispatch fire, medical and law enforcement emergency
responders to all
requests for emergency assistance, using the CAD and radio
communications systems as
well as ARC View mapping, according to priority and availability of
units.
During medical emergencies, must properly triage (medically evaluate)
individuals using
the Association of Public Safety Communications Officers (APCO)
Emergency Medical
Bonner County Job Description
Page 2 of 5 Revised on 04/09/2024
Dispatch (EMD) Guidecards, to properly determine the level of medical
response
Required. Administers Cardiopulmonary Resuscitation (CPR) And Other
medical emergency
instructions to third party individuals as required.
While supporting law enforcement units, accurately requests and
retrieves critical wants,
warrants and vehicular information from state (ILETS) and federal (NCIC)
computer
information systems.
Demonstrates excellent customer service skills.
Maintains records and data for items, such as warrants, missing persons,
stolen property,
and emergency protection orders by confirming the information is
correct, entering and
modifying information in different databases and clearing information as
applicable.
Validates information on state and FBI level.
Provides assistance to residents and visitors by communicating and
relaying messages,
responding to requests for information, referring questions to the
appropriate
department or agency and interacting with citizens on a regular basis.
Establishes and maintains effective working relationships with
subordinates, peers,
supervisors, and the general public.
All other duties as assigned.
JOB SPECIFICATIONS
Must keep all information confidential.
Must possess a High School Diploma or GED.
Must be able to type 40 WPM or better.
Operates computer terminal and associated peripherals, use Microsoft
Windows XP
Professional or higher, Microsoft Office 2000 or higher, databases
specific to the
County, Internet and email; uses multi-line telephone, facsimile
machine, copy machine,